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Customer Service Executive

3 months ago

Bandar Sunway, Malaysia Sunway Medical Centre Full time

Customer Service and Attend to Enquiries

  • Receive customers' enquiries (walkin or via telephone) and provide the information required
  • Providing clear directions of Hospital's facilities to customer upon inquiry
  • Handling customer/patients' queries and providing clear explanations and information
  • Assisting patients by directing the customers to the respective departments and/or consultants' clinic
  • Triaging /understanding patients' medical condition so as to be able to provide correct/appropriate referral to the consultants
  • Providing personalized attention to customers especially for all customers who face any difficulty when dealing with us
  • Ensuring that all customer enquiries and concern are promptly looked at and addressed appropriately
  • Complying with the basic customer service courtesy protocol greetings, smile and eye contact and to address to customers appropriately
  • Maintaining customers'/patients' confidentiality and discreteness at all times.

Attend to VVIP/VIP Patients/Customers

  • To receive information of VVIP/VIP patients/customers from Manager, Customer Service or Senior Manager, Customer Service
  • Assist the VVIP/VIPs in the logistics around the hospital (i


e:
registration, escorting, etc) where required

  • Conduct patient rounds within the hospital (i


e:
wards, outpatient departments, admission/discharge areas, A&E, etc)

  • To assess/screen patients during rounds in order to provide immediate assistance where required

Handling of Customers' Feedbacks

  • Address to all customers' feedbacks promptly and professionally
  • Calm angry complainant and to bring them to the discussion room, to avoid any interruption and misunderstandings
  • To ensure proper follow through for all complaint cases until resolution

Requirement & Qualifications:

  • Diploma or Degree in Nursing/Hospitality Services (Customer Service related) or any other medical related field
  • Min 3 years working experience
  • Working experience in a hospital setting, with direct contact with patients/customers is an advantage
  • Able to work 6 days a week including weekends/PH
  • Good Listener

Benefits:

  • Contractual bonus and Performance bonus.
  • Medical, Dental and Optical benefits.
  • Career Development: Training, Annual Talent Review, Career Planning.
  • Rewards and recognition: Long Service Award.
  • Discount rate with other Sunway Business Units (i.e. Theme Park, Hospitality, Education, Property, Medical, Retail, Food & Beverages), Sports and Recreational, Family Day.
  • Open communication. Young, energetic and fun working environment.

Pay:
From RM1,800.00 per month

Benefits:

  • Parental leave
Ability to commute/relocat

e:

  • Bandar Sunway: Reliably commute or planning to relocate before starting work (required)

Education:

  • STM/STPM (preferred)

Experience:

Customer Care Specialist: 1 year (preferred)

Language:

  • Bahasa (required)
  • Mandarin (preferred)