Customer Service

1 week ago


Bandar Sunway, Malaysia Career International FOS Sdn Bhd Full time
_
Location

:

_Sunway Visio_
-
Operation Hours

:

_9am-6pm | 5 days work per week including weekend_

Primary Job Functions

:

  • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep the customer's privacy and protect customer information.
  • Meet personal/team qualitative and quantitative targets.
  • Handle simple to difficult inquiries in a given span of time.
  • Manage different types of callers in a given span of time.
  • Achieve the given metrics in accordance to the center's commitment to client
  • Manage and resolve customer complaints.
  • Identify and escalate issues to supervisors.
  • Provide accurate information and excellent customer service.
  • Research required information using available resources.
  • Research, identify, and resolve customer complaints using applicable resources.
  • Process request according to customer's preference on time
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Follow up customer calls where necessary.
  • Complete call logs and reports
  • Other duties as assigned.

Minimum Requirements

:

  • Fresh grad with good soft skill, techsavy. At least 1 year experiences in Call Center Customer Service.
-
Preferable secondary school education (e

g:
SPM, O-Level, UEC, SKM Tahap 3 etc.) or above.

:

  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situations appropriately.
  • Excellent verbal and written communication skills in Mandarin & English.

Job Types

:

Full-time, Permanent, Fresh graduate

Pay:
RM3, RM3,500.00 per month

Benefits

:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Weekend jobs

Supplemental pay types:

  • Commission pay
  • Performance bonus

Application Question(s):

  • Fresh grad with good soft skill, techsavy.

Education

:

  • STM/STPM (preferred)

Experience

:

Call Center: 1 year (preferred)

Language

:

  • Mandarin (preferred)

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