![Sunway Medical Centre](https://logo.fastjobs.my/companylogo/44/22/01/00/12244_logo.jpg?1=1&t=1631113502)
Customer Service Executive
1 week ago
Customer Service and Attend to Enquiries
- Receive customers' enquiries (walkin or via telephone) and provide the information required
- Providing clear directions of Hospital's facilities to customer upon inquiry
- Handling customer/patients' queries and providing clear explanations and information
- Assisting patients by directing the customers to the respective departments and/or consultants' clinic
- Triaging /understanding patients' medical condition so as to be able to provide correct/appropriate referral to the consultants
- Providing personalized attention to customers especially for all customers who face any difficulty when dealing with us
- Ensuring that all customer enquiries and concern are promptly looked at and addressed appropriately
- Complying with the basic customer service courtesy protocol greetings, smile and eye contact and to address to customers appropriately
- Maintaining customers'/patients' confidentiality and discreteness at all times.
Attend to VVIP/VIP Patients/Customers
- To receive information of VVIP/VIP patients/customers from Manager, Customer Service or Senior Manager, Customer Service
- Assist the VVIP/VIPs in the logistics around the hospital (i
e:
registration, escorting, etc) where required
- Conduct patient rounds within the hospital (i
e:
wards, outpatient departments, admission/discharge areas, A&E, etc)
- To assess/screen patients during rounds in order to provide immediate assistance where required
Handling of Customers' Feedbacks
- Address to all customers' feedbacks promptly and professionally
- Calm angry complainant and to bring them to the discussion room, to avoid any interruption and misunderstandings
- To ensure proper follow through for all complaint cases until resolution
Requirement & Qualifications:
- Diploma or Degree in Nursing/Hospitality Services (Customer Service related) or any other medical related field
- Min 3 years working experience
- Working experience in a hospital setting, with direct contact with patients/customers is an advantage
- Able to work 6 days a week including weekends/PH
- Good Listener
Salary:
From RM1,800.00 per month
Benefits:
- Parental leave
e:
- Bandar Sunway: Reliably commute or planning to relocate before starting work (required)
Education:
- STM/STPM (preferred)
Experience:
Customer Care Specialist: 1 year (preferred)
Language:
- Mandarin (required)
- Bahasa (required)
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