Customer Service Admin

2 weeks ago


Bandar Sunway, Malaysia VDRIVE SDN. BHD. Full time
1. To handle phones calls and enquiries

  • Handle administrative work and basic booking keeping
  • Perform other responsibilities and task as assigned
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
    Knowing our products inside and out so that you can answer questions.
:

  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
    Ensure customer satisfaction and provide professional customer support.

WORKING - MONDAY TO THURSDAY 9am to 5pm, FRIDAY 9am to 1pm (alternate)

Pay:
RM1, RM2,500.00 per month

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus


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