Customer Service Coordinator

Coordinate with the sales team and operations department to facilitate order fulfillment and timely delivery. - Address customer complaints and resolve issues promptly to ensure a positive customer experience. - Assist in maintaining customer databases and records, ensuring accuracy and completeness. - Collaborate with the sales team to prepare reports and...

Responsibilities: 1) Quotation Management: Generate comprehensive quotations for overseas agents and customers, encompassing import, export, sea freight (FCL, LCL, transshipment, etc), and air freight services. 2) Cross-Border Logistics: Advise agents/customers on cross-border procedures and provide corresponding quotations (including authorization to...

Job Responsibilities: - Customer service for daily transportation. Provide and process information in response to inquiries, concerns and requests the services - Handle and resolve customer’s complaint and issues. - Ensure all deliveries and collection are being monitored and well coordinated. - Communicate and coordinate with internal department - Record...

**CUSTOMER SERVICE COORDINATOR (Freight Forwarding)** - **Job Highlight**_ - Career Enhancement - Safe and Friendly Work Environment - **Job Descriptions**_ **Responsibilities**: - Prepare quotation for import, export & entertaining inquiries from customer. - Booking, follow up & shipment coordinator for customers. - Work closely with overseas agents to...

We are desiring to recruit an influential Customer Care Coordinator to join our experienced team at Selangor, Malaysia in Selangor.Growing your career as a Full Time Customer Care Coordinator is an outstanding opportunity to develop relevant skills.If you are strong in creativity, decision-making and have the right enthusiasm for the job, then apply for the...

Coordinate with the sales team and operations department to facilitate order fulfillment and timely delivery. - Address customer complaints and resolve issues promptly to ensure a positive customer experience. - Assist in maintaining customer databases and records, ensuring accuracy and completeness. - Collaborate with the sales team to prepare reports and...

**Responsibilities**: - To attend all customers and inbound calls. - updating payment data to system - Attend customers' inquiry, request. - General administrative clerical works such as filing, data entry and operation division administrative duties. - Undertakes other ad-hoc tasks as assigned by superior / management when necessary. - In-charge of one...

Job Responsibilities: - Customer service for daily transportation. Provide and process information in response to inquiries, concerns and requests the services - Handle and resolve customer’s complaint and issues. - Ensure all deliveries and collection are being monitored and well coordinated. - Communicate and coordinate with internal department - Record...

**Customer Service Cum Documentation Executive**: **Responsibilities**: - Coordination on shipping rate profiling and negotiate with carries. - Check shipping schedule, place a booking, verify and file shipping documents & (B/L) and submit necessary documents to carriers and agents - key in necessary information into the system, verify costs and issue an...

VACANCY POSITION - CUSTOMER SERVICE LOCATION - PULAU INDAH, PORT KLANG SALARY - RM 4000-5000 **Job Description**: To coordinate with shipping dept and forwarding agent when necessary, on the movement of containers and loose cargoes collection including the coordination with production on finish goods availability. To monitor packaging material & finished...

Role Description This is a full-time on-site role based in Bandar Klang for a Customer Service personnel. The employee will be responsible for assisting with customer inquiries, issuing bookings & other customer related documents. The employee will also be responsible for liaising internally with various departments ( Operations, Sales, Documentations ) to...

**Key Responsibilities**: **Customer Service**: - Provide accurate information about products, services, pricing, and company policies to customers. - Assist customers in resolving issues, troubleshooting problems, and escalating complex cases as necessary. - Maintain a positive and empathetic attitude while addressing customer needs, aiming to exceed their...

1. Promote excellent customer service and ensure satisfaction is delivered consistently. 2. Complete bookings with carriers and submission of shipping instructions with great accuracy 3. Build a strong relationship with customer in terms of high confidence level 4. Communicate and follow-up with customer on the status of their shipments or deliveries. 5....

**Data Entry** - Register new customers and manage their information accurately. - Arrange deliveries and coordinate delivery returns efficiently. **Quality Control** - Conduct thorough stock checks for all outgoing warehouse items, ensuring precise quantity and quality. - Perform routine inspections on products to ensure compliance with stringent quality...

Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company's productsExceeding customer expectation in terms of customer service & accurate information.Working in a team to achieve the required KPI elements and SLA. Working hours: 24*7 (Compulsory working on Public...

Providing guidance on products or services - Handling customer complaints or issues - Add products / edit product image **Salary**: RM1,500.00 - RM2,000.00 per month Schedule: - Day shift Supplemental pay types: - Attendance bonus - Yearly bonus **Education**: - STM/STPM (preferred) **Experience**: - Customer Care Specialist: 1 year...

Help manage current customer accounts. - Deal with a high volume of inbound and outbound phone cells. - Maintain relationships with carriers and customerps. - Solve customer and carrier problems and help solve issues. - Provide shipment quotes for customers and set up shipments as required by customers - Excellent multitasksing skills whithin their work...

Customer Service Officer **Responsibilities**: - Provide internal sales support to HQ including confirmations of sales, delivery orders and others sales related requirements - Prepare quotations for customers and receive sales orders/ POs - Providing customer support and maintaining a high level of customer satisfaction - Work closely with the Sale...

Working days : Mon to friday, saturday alternate (8.30AM till 5.30PM, Sat 9am - 1pm) ~ Proactive, quick-thinking, team work and positive learning attitude. ~ With and without experience prefer with experience (fresh graduates are welcome to apply, training will be provided) ~ Required language(s) MANDARIN, ENGLISH, BAHASA MALAYSIA (able to speak and...

**Benefits**: - Shift allowance - OT Claim - Hospitalization and SurgeryGroup term life - Medical claim - EPF - SOCSO **Requirements**: - Min. SPM/Diploma in any field - At least 1 year experience in call center - Can start immediately **Job scope**: - Supporting on telco matter in call center role. - As a critical front line position, responsible for...