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Customer care officer

1 month ago

Melaka, Malaysia Westports Holdings Berhad Full time

Job Description:We are looking for a part-time Customer Care Officer to join our team at Westports Holdings Berhad in Malacca City, Melaka, MY. As an Associate level position, we require a minimum of 4 years of experience in customer service or a related field.Responsibilities:- Handle customer inquiries via phone, email, and in person- Resolve customer complaints in a professional and efficient manner- Coordinate with other departments to ensure timely resolution of issues- Maintain accurate records of customer interactions and transactions- Provide feedback to management on customer trends and issues- Assist in the development and implementation of customer care policies and proceduresRequirements:- Independent and resilient personality traits- Strong research and project management skills- Excellent communication and interpersonal skills- Ability to work well under pressure and in a fast-paced environment- Proficiency in Microsoft Office and CRM software- Experience in the maritime or logistics industry is a plusBenefits:- Gym membership- Company equipment- Life insuranceWorking Environment: At Westports Holdings Berhad, we encourage calculated risk-taking to drive innovation and progress. We believe in empowering our employees to take ownership of their work and make a meaningful impact on our business.Deadline to apply: June 1, 2024Equal Opportunity Statement: Westports Holdings Berhad is an equal opportunity employer and is committed to a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment. How to apply: Apply on Grab Jobs and you will be notified if shortlisted for the job.

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