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Customer Service Officer
2 weeks ago
**You’ll love this role if you get your kicks by helping others. We’re looking for Customer Care Officer who loves solving problems and creating long term customer relationships. This is a great opportunity if you are passionate about customer support and the role it plays in making a customer-centric team successful.**
**Intake: 13 May 2024 (Monday).**
**Benefits**:
- Shift Allowance = RM9 per night shift.
- Customer Service Allowance = RM250.
- KPI Allowance = up to RM 300.
- Language Allowance (Mandarin) = up to RM 600.
- EPF and SOCSO contribution.
- Must be able to work on rotational shift basis (1 shift = 9.5 hours) (5 working days).
**Job Descriptions**:
- **Handling incoming call and enquiries from customers (virtual) **with demonstration of excellent customer service skill to meet and exceed customer’s need.
- **Follow up and resolve customers complains **and ensure it is close to satisfaction.
- **Identify and perform cross selling opportunity and activity by analyzing customer profile, recommending most suitable package, actively promote latest promotions/ services.**:
- **Work closely with team members and leaders** at all times to achieve quality results & productivity.
- Participate in ad-hoc projects as requested.
**Job Requirements**:
- **Minimum qualification: SPM with 1 years customer service experience.**:
- **Fresh Graduates (Diploma) or (Degree) are encouraged to apply.**:
- Must be **able to communicate and write well in English.**:
- Good interpersonal and communication skills.
- Basic computer literacy (MS Office).
- Willing to work on **24/7 rotation shift, 5 working days (Including weekends and Public Holiday) with 2 days off days in a week.**:
**Job Type**: Contract
Contract length: 12 months
Pay: RM2,000.00 - RM2,800.00 per month
Ability to commute/relocate:
- Melaka City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
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