Customer Service Assistant

5 days ago


Melaka, Malaysia FLESSO TECHNOLOGIES SDN BHD Full time

**The Important Role**

**You will play an important role in**:

- Engaging in all forms of consumer and wholesale customer service.
- Monitoring, updating, and conducting live chats across company eCommerce and social media channels
- Processing wholesale purchase orders and liaising with our warehouse team to oversee the timely dispatch of orders.
- Occasionally assisting our warehouse team (during busy periods) with picking orders.
- Dealing with customer complaints and/or returns for both wholesale and retail customers.
- Assisting with occasional direct-to-consumer warehouse sales.
- Handling trade and consumer showroom appointments.
- Monitoring inventory levels and ensuring eCommerce sites are up to date and accurate as well as facilitating stock takes with our warehouse team.
- Updating reporting templates regularly.
- Contacting wholesale customers regarding account issues and following up on overdue invoices.
- Dealing with local freight companies and couriers and updating customer shipping queries.
- Provide administrative support to the Owner and across different functions.
- Follow all operating procedures in a methodical and structured manner whilst providing exceptional attention to detail.
- Complete additional office duties as directed.

**To be successful in this role, you will need to have**:
Previous experience gained in a similar role. Ideally in E-commerce.

Experience with e-commerce and social media sites such as Facebook, Shopee, and Lazada would be an advantage.

Proficiency in English and Bahasa Malaysia both verbal and written.

Ability to respond to customer inquiries promptly. Ability to communicate in a clear, easy-to-understand manner.

You will need a good eye for detail, coupled with quality communication ability.

You absolutely must be experienced in using Microsoft Excel and Good skills with the rest of the MS Office suite will also be important.

Strong work Ethics. You must be discreet and have respect for the importance of maintaining the confidentiality of sensitive material.

Able to Manage Administration including inquiries, sales, and records.

Highly developed organization and time management skills with the ability to multitask.

Organized, thorough, accurate, and eye for detail.

The ability to solve problems independently.

Exceptional customer focus, both internal and external, and positive with a proactive approach to sales and customers.

Junior & Senior Positions are available.

A highly social environment with passionate people, where things don't stop at 5 If you are someone who engages in their job this could be for you

**Job Types**: Full-time, Permanent

Pay: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Fixed shift

Application Question(s):

- Do you have an experience in managing e-Commerce and Social Media?

**Education**:

- STM/STPM (required)

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- Mandarin (preferred)
- Bahasa (required)
- English (required)


  • Customer Service

    2 months ago


    Melaka, Malaysia ONE SERVICE REPUBLIC SDN BHD Full time

    **Customer Service Executive** **Xiaomi Authorized Service Center (One Service Republic SDN BHD) - Melaka** **RESPONSIBILITY**: - Handle customer service on-site - Resolve customer problem and issue - Do admin and any related task **REQUIREMENT**: - Minimum SPM Speak Malay and English - Willing to learn & start from below - Availability to work shift...

  • Customer Service

    2 days ago


    Melaka, Malaysia ONE SERVICE REPUBLIC SDN BHD Full time

    **Customer Service Executive** **Xiaomi Authorized Service Center (One Service Republic SDN BHD) - Melaka** **RESPONSIBILITY**: - Handle customer service on-site - Resolve customer problem and issue - Do admin and any related task **REQUIREMENT**: - Minimum SPM Speak Malay and English - Willing to learn & start from below - Availability to work shift...


  • Melaka, Malaysia FLESSO TECHNOLOGIES SDN BHD Full time

    **The Important Role** **You will play an important role in**: - Engaging in all forms of consumer and wholesale customer service. - Monitoring, updating, and conducting live chats across company eCommerce and social media channels - Processing wholesale purchase orders and liaising with our warehouse team to oversee the timely dispatch of orders. -...


  • Melaka, Malaysia FLESSO TECHNOLOGIES SDN BHD Full time

    **The Important Role** **You will play an important role in**: - Engaging in all forms of consumer and wholesale customer service. - Monitoring, updating, and conducting live chats across company eCommerce and social media channels - Processing wholesale purchase orders and liaising with our warehouse team to oversee the timely dispatch of orders. -...


  • Melaka, Malaysia Hatten Asset Management Sdn Bhd Full time

    To provide customer service, service information and resolving problems for shoppers, members and merchants at Dataran Pahlawan Mall. - Encourage new memberships sign up by promoting at strategic locations in the mall. - To recruit DPMM members based on the set KPI. - Update of members information in membership database. - Assist new member enrollment and...

  • Customer Service

    5 days ago


    Melaka, Malaysia Global Precision Sales & Services Full time

    **Responsibilities**: - Greet patient and attending them according to their needs. - Make sure all facilities in the office are in good condition. - Carry out administrative duties: - Ordering supplies, calling & receiving phone calls - Prepare weekly and monthly report for GHCC JB & Melaka branch. - Overdue Payment, Inventory, Patient Record, Courier...


  • Melaka, Malaysia Esco Micro (M) Sdn Bhd Full time

    **Responsibilities**: - To support team and coordinate sales-related activities within the company. - Play an important part in maintaining good customer relationships by acting as an extension of the field service force. - Provide excellent organizational, administrative and communication skills, together with an ability to deliver high standards of...


  • Melaka, Malaysia Dream Home Creative Furniture (M) Sdn Bhd Full time

    Assist customers with inquiries and provide information about products/services. - Process transactions accurately and efficiently. - Resolve customer complaints and issues in a timely manner. - Maintain a clean and organized workspace. - Foster positive relationships with clients to ensure customer satisfaction. **Job Types**: Full-time, Permanent, Fresh...


  • Melaka, Malaysia Pertubuhan Kebajikan Serantau Muslim Full time

    Job Description: - Providing friendly, professional, and comprehensive responses to customer inquiries about products, services, or related issues. - Recording and updating customer information, including personal details, orders, complaints, and interaction history, in the customer management system. - Handling customer complaints carefully and providing...


  • Melaka, Malaysia Pertubuhan Kebajikan Serantau Muslim Full time

    Job Description: - Providing friendly, professional, and comprehensive responses to customer inquiries about products, services, or related issues. - Recording and updating customer information, including personal details, orders, complaints, and interaction history, in the customer management system. - Handling customer complaints carefully and providing...


  • Melaka, Malaysia Mahkota Medical Centre Sdn Bhd Full time

    **Overview** - A Customer Service Officer is responsible for providing frontline services in areas such as manning the lobby information counter, liaising with patients and caregivers for enquires and any other assistance. - S/He is able to combine excellent customer service and problem-solving skills, with the ability to work both independently and as part...


  • Melaka, Malaysia Red Contact Sdn Bhd Full time

    Responsible to handle inbound calls and assist with customers’ inquiries and feedback pertaining to the company products and services. - Provide accurate and understandable information to all customers and support partners. - Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level. - Ensure all follow ups are...


  • Melaka, Malaysia Super Press Printing Sdn Bhd Full time

    1. Ensuring and enhancing the continuous incoming sales orders and identifying new business opportunities. 2. Providing professional customer related services in various functions to ensure customers’ expectations are consistently exceeded. 4. Managing customer order realization including quotation preparation, order confirmation & processing, order...

  • Customer Service

    6 days ago


    Melaka, Malaysia JONKER CASING HAUS Full time

    Job Description: - Share catalogues with customers (vape products) - Respond to all customer inquiries - Promote the latest company promotions - Manage documents related to delivery orders and invoices - Handle any ad hoc tasks **Requirements**: - At least 1-year customer service experience - Diploma/ Degree holder - Willing to work in Melaka - 6 days...

  • Customer Service

    2 weeks ago


    Melaka, Malaysia Global Precision Sales & Services Full time

    **Responsibilities**: - Professionally, courteously, and efficiently respond to customer inquiries/complaints. - Checking for quotes before the audiologist submits to the hospital - Follow up on approval and update the quotation list - Follow up with the supplier on the order - Assist in placing an order with the supplier - Assist in the preparation of PO,...

  • Customer Service

    1 week ago


    Melaka, Malaysia Global Precision Sales & Services Full time

    **Responsibilities**: - Professionally, courteously, and efficiently respond to customer inquiries/complaints. - Checking for quotes before the audiologist submits to the hospital - Follow up on approval and update the quotation list - Follow up with the supplier on the order - Assist in placing an order with the supplier - Assist in the preparation of PO,...

  • Customer Service

    2 months ago


    Melaka, Malaysia Global Precision Sales & Services Full time

    **Responsibilities**: - Professionally, courteously, and efficiently respond to customer inquiries/complaints. - Checking for quotes before the audiologist submits to the hospital - Follow up on approval and update the quotation list - Follow up with the supplier on the order - Assist in placing an order with the supplier - Assist in the preparation of PO,...


  • Melaka, Malaysia Hatten Asset Management Sdn Bhd Full time

    To provide customer service, service information and resolving problems for shoppers, members and merchants at Dataran Pahlawan Mall. - Encourage new memberships sign up by promoting at strategic locations in the mall. - To recruit DPMM members based on the set KPI. - Update of members information in membership database. - Assist new member enrollment and...

  • Customer Service

    4 days ago


    Melaka, Malaysia RAIHAN PRINTING Full time

    Interpersonal and customer service skills to ensure positive interactions with customers - Analytical and problem-solving skills to diagnose problems and recommend effective solutions - Multitasking and organizational skills to work on multiple issues at one time - Active listening and communication skills to handle patrons who may be upset - Teamwork skills...


  • Melaka, Malaysia Precious Cozzi Confinement Sdn Bhd Full time

    **Responsibilities**: - Assist customers with product inquiries, order status, returns, and exchanges - Resolve customer issues and complaints in a professional and timely manner - Collaborate with other departments to address customer concerns and escalate issues as needed - Maintain accurate records of customer interactions and transactions - Stay...