Case Mentor

DUTIES AND RESPONSIBILITIES: - Accept open cases that are assigned by Queue Manager. - Manage assigned open cases providing customer resolution within the SLA, i.e. providing responses, and updates. - Ensure case data and case comments are accurate and complete at all times. - Utilize predefined and unique responses as required to call home alerts, in...

**Responsibilities**: **- **Understand the requirements in terms of BRD (Business Requirements)/FSD (Functional Specs) clearly** **- **Articulate the Test Strategy in line with the functional specifications and system architecture.** **- **Enable development of the test scenarios and test cases related to the functional implementation/upgrades. Guide the...

Job Description Managing NOC 24X7 environment & act as a mentor to the shift resources. Role is to handle the day-to-day operational challenges along with customer Team engagement and ensure smooth operations and as per the contract agreements. Interface between Customer and line management for the account and must ensure high quality of the services to...

Test Strategy Development: Collaborate with stakeholders, project managers, and development teams to create comprehensive test strategies that align with project objectives and ensure maximum test coverage. Define testing scope, objectives, and deliverables for each project. Team Management: Lead and mentor a team of skilled testers, providing guidance,...

**About the job**: As part of the Service Delivery team in the vertical at Cognizant, you will work closely with a large cloud service provider as an extension of their sales enablement team focusing on building pitches and creating responses to proposals for their end customers. You will work closely with your Pod lead, design experts and client sales teams...

**About the job**: As part of the Service Delivery team in the vertical at Cognizant, you will work closely with a large cloud service provider as an extension of their sales enablement team focusing on building pitches and creating responses to proposals for their end customers. You will work closely with your Pod lead, design experts and client sales teams...

Job Summary With moderate direction, handles single and multi-party personal or commercial line claims of moderate exposure and complexity within specific authority limits, to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service. Job Accountabilities - Key Accountabilities •...

Job Summary With moderate direction, handles single and multi-party personal or commercial line claims of moderate exposure and complexity within specific authority limits, to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service. Job Accountabilities - Key Accountabilities •...

Responsibilities -Teaching and Curriculum Development: Develop and deliver comprehensive and engaging lectures on various ENT topics, covering conditions, treatments, surgical techniques, and advancements in the field. Actively participate in the development and review of the ENT curriculum, ensuring alignment with current medical standards and best...

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At **Citi**, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training...

Description Manages more complex tasks/contracts that fall under the assigned sector. Proficient in the assigned area but has responsibility over matters falling outside the assigned area, such as projects, collaboration in mission teams and similar. Handles specific initiatives or parts of key projects/areas of work under assigned sector or the...

Job Summary- To work with internal Zurich Finance teams and external IT suppliers on a variety of projects to analyse business requirements, translate them into documented IT requirements to the appropriate level to enable internal and external IT suppliers to develop solutions. Oversee the development and delivery of the IT solutions to ensure that business...

Job Description Support the Media Director in ensuring that we deliver high client satisfaction scores (which means we constantly have a pulse on the relationship). Lead on day to day running of the account with clients & agency partners. Drive relationships at the appropriate levels of our client organizations. Help provide communication solutions...

Description Contribute to team’s function and efficiency by assuring company’s cost reduction and partially contributing to team organization. Identify knowledge/skills/capability gaps across newer team members, and effective creation and implementation of actions targeted to overcome all identified challenges. Ensure that all traffic related...

Job Description Support the Media Director in ensuring that we deliver high client satisfaction scores (which means we constantly have a pulse on the relationship) Lead on day to day running of the account with clients & agency partners Drive relationships at the appropriate levels of our client organizations Help provide communication solutions...

Role: IT Business Analyst (Insurance Domain) Working Mode: On Site **Job Type**: 12 months contract based & Renewable/Extendable Job Location: Selangor Experience: More than 5 years of experience as Business Analyst in Insurance domain Only open to Local Malaysian citizens **JOB DESCRIPTION** - Requirement Gathering: Collaborate with business...

Job Description What you’ll do:    As aTechnical Delivery Manager , you’ll be responsible for all aspects of cross-channel execution and data management. You’ll work with and manage technology platforms & vendors, and collaborate with internal and external teams to maximize efficiencies within marketing programs.  Day-to-day, your role...

Key Responsibilities: -Curriculum Development: Design and develop comprehensive and up-to-date curricula for emergency medicine courses, ensuring alignment with the latest medical practices, guidelines, and research. -Classroom Instruction: Deliver engaging and interactive lectures, presentations, and workshops on various topics related to emergency...

**Company Overview: **People power our future. That is why advancing a dynamic, inclusive environment, where everyone grows and thrives is critically important to us. Our ingenuity fuels daily life. Together, we’ve forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...