Regional Lead, Business Process Excellence

1 month ago


Malaysia foodpanda Malaysia Full time

Central Operations was born in 2017 and is the backbone operations for foodpanda in APAC. We are around 1800 employees internally and more than 4000 outsourced employees supporting 11 different countries and in their respective languages. To know us better, check out this video

foodpanda’s Central Operations IS LOOKING FOR A REGIONAL LEAD, BUSINESS PROCESS EXCELLENCE

FUNCTION : Business Process Excellence

LOCATION : Southgate Commercial Centre, Kuala Lumpur, Malaysia

REPORTS to : Head of Business Process Excellence

ROLE POSITIONING AND OBJECTIVES

We are looking for a Regional Lead, Business Process Excellence to join our regional team at Central Operations in KL, Malaysia. In this role you will be responsible to analyze and improve our as-is processes in our regional setup involving various stakeholders from Operations, Product and Strategy. You are expected to secure their alignment and drive actions based on data driven recommendations.

WHAT YOU WILL OWN:

  • Conduct quantitative and qualitative deep-dives on key processes across various verticals (Restaurants, Darkstores, Shops and more) to identify actionable insights
  • Ownership of Key Metrics and focus on operational / process KPI improvement
  • Confidently facilitating and leading calibration sessions with internal and external stakeholders
  • Monitoring process adherence & effectiveness through data driven analysis alongside presenting improvement measures
  • Design and deploy Process Improvement framework by gathering requirements from stakeholders
  • Drive Top down opportunity identification workshops and bottom up ideation initiatives for creation of high impact pipeline of process improvement opportunities
  • Correlating with cross-functional stakeholders to suggest data driven improvements and drive changes
  • Mentor/Lead Process Improvement projects to enable the operations resources to implement improvement through structured approach

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

  • Bachelor’s or Master’s degree in Engineering/Management.
  • Strong bias to get to the root cause of a problem and find actionable insights through existing ambiguity
  • Structured in thinking and values sanctity of timelines
  • Experience of successfully handling complex projects involving multiple stakeholders
  • Capable of identifying gaps and executing initiatives with minimum support
  • Strong excel and data analysis skills, along with proven problem solving and analytical capabilities
  • Knowledge of Process improvement frameworks (Lean Six Sigma etc.) and Project management (Agile, PMP etc.) is a plus
  • Worked on Customer or Vendor or Rider experience journey improvement in the past
  • Ability to work flexible hours, when necessary
  • Expected to lead by example
  • Willing to travel (once or twice per quarter)

At Central Operations we “Work smarter together”, “Always add value” & “Look for trouble”, these are our guiding principles that will make us a Centre of Excellence in no time. We aim to create a magical experience for you here at foodpanda as we win through diversity by hiring the BEST talents from all walks of life.

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  • Malaysia foodpanda Malaysia Full time

    Central Operations was born in 2017 and is the backbone operations for foodpanda in APAC. We are around 1800 employees internally and more than 4000 outsourced employees supporting 11 different countries and in their respective languages. To know us better, check out this video foodpanda’s Central Operations IS LOOKING FOR A REGIONAL LEAD, BUSINESS...


  • Malaysia foodpanda Malaysia Full time

    Central Operations was born in 2017 and is the backbone operations for foodpanda in APAC. We are around 1800 employees internally and more than 4000 outsourced employees supporting 11 different countries and in their respective languages. To know us better, check out this video foodpanda's Central Operations IS LOOKING FOR A REGIONAL LEAD, BUSINESS PROCESS...


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