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Social Media Junior Executive
2 months ago
This job is perfect for you if you love social media You'll engage with customers, manage various platforms, troubleshoot issues, and run digital ad campaigns. You might like this job because it's dynamic and lets you interact with a wide range of social media channels.
RM 2300 - RM 3500
Full-Time
few days ago
Job Description- Interface with customers and answer support queries coming in through social media.
- Troubleshoot and appropriately escalate issues.
- Responsible for managing the social communities across social media (Facebook, Instagram, TikTok, YouTube and Google Ads). This includes social listening, monitoring trends, viral upkeep, and responding to customers.
- Respond to general inquiries by following operational documentation and directing people to existing help properties and content.
- Assist with social projects/special reporting as needed.
- Sense of achievement in providing excellent customer service in an inbound customer contact environment.
- Conduct research on topics related to the company's products or services to help identify new trends or opportunities for growth.
- Familiar with all social media with content media and specifications.
- Create and manage digital advertising campaigns in collaboration with other team members to achieve specific goals, such as increasing website traffic or increasing awareness of certain products or services.
- A Bachelor’s Degree in Digital Marketing, Marketing and Public Relations, Advertising, Computer Science, or any related courses.
- 1-2 years equivalent working experience required, preferably in customer support via social channels, email, or digital content.
- Proven experience in content creation, copywriting, and social media management.
- Excellent communication skills (written and oral, in English), impeccable grammar, strong attention to detail, and the ability to write in a brand's voice are required.
- Can speak other languages such as Mandarin is preferred.
- Good professional and creative writing and communication skills.
- Strong understanding of digital marketing trends.
- A passion for merchandise, tourism, attractions and trends.
- Fresh graduates encouraged to apply.
- Interpersonal Communications
- Verbal Communication Skills
- Time Management
- Teamwork
- Creativity
- Problem Solving
- Personal Integrity
