Operation Manager

1 month ago

Malaysia Iron Mountain Full time

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Description

Responsible in managing Document Management Solutions (DMS) services, which consists of management of a team of at least 30 personnel, overseeing overall day to day business process outsourcing and document imaging projects

Operates within the requirements of Safety, Security and Environment Policy, Quality Systems, Company Guidelines, Procedure and Budgets

Manage overall administration and supervision of DMS services involving planning, organizing and implementation of work process to meet departmental and company benchmark for all DMS projects

Manage and execute the delivery of DMS projects and initiatives that are required by the Company and plan roll out communication to other stakeholder

Manage and coordinate resources to support roll out of new DMS projects which covers the scope of preparation of user requirement, delivery of UAT (User Acceptance Testing) and ensure operational readiness with SOP

Ensuring DMS operations team meets customer expectations and departments KPI/Goals

Collaborate with Sales and other internal departments to provide a solution for their request

Drive process improvement initiative within DMS.

Communicate with customers and team members to access operational feasibility of user business requirements. Review deliverables prepared by team before communicating to clients to ensure timely deliverables and issues escalation/resolution

Work closely with Sales team to resolve issue(s) from customer(s) with regards to DMS services

Prepare and perform system and resources deployment, also provide operational support and resolve the initial project issues. Prepares for engagement reviews and quality assurance procedures. Effectively applies our methodology and enforces project standards

To perform other responsibilities and duties this may be assigned from time to time in order to meet DMS operational and/or other requirements

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0068414#J-18808-Ljbffr

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