Customer Service Consultant

3 weeks ago


Kuala Lumpur, Malaysia Snaphunt Full time

The Offer

  • Flexible working options
  • Opportunity to make a positive impact
  • Fantastic work culture

The Job

You will be responsible for :

  • Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
  • Partnering with the sales team to ensure that new customers are onboarded successfully.
  • Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
  • Ensuring a high level of customer renewals.
  • Building strong product expertise and providing training & ongoing support as required.
  • Providing feedback and advocacy on customer pain-points to internal teams.
  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Escalating customer feedback as required.

The Profile

  • At least 2 years of Customers Service experience is required.
  • Bachelor’s degree (Freshers are eligible)
  • Undergrads (Should have at least 1 year of Customer Service experience (BPO/Non-BPO)
  • Good communication both Mother Language & English (speak, read, write) to liaise to different stakeholders across the region.
  • Willing to work from Office.
  • Welcome to work in shift rotation (24/7 : 5 working days/ 2 off days)
  • JLPT N1 or N2 is accepted
  • Kanji writing skill

The Employer

Our client is looking for an experienced Japanese speaking Customer Service Consultant.


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