Custody Client Services Manager
3 weeks ago
Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi , you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.
Shape your Career with Citi
Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions
We’re currently looking for a high caliber professional to join our team as Custody Client Services Manager (AVP) – Hybrid (Internal Job Title: Customer Service Senior Analyst – C12) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance: Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world. Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. We have a variety of programs that help employees balance their work and life.
In this role, you’re expected to:
The Customer Service Senior Analyst is a middle management-level position responsible for accomplishing results through the management of a team or department to drive client resolution and support activities in coordination with the Customer Service team. The overall objective of this role is to drive the seamless delivery of customer service support to external clients.
Manage one or more teams in servicing and/or sales as well as complex and variable issues with significant impact over department(s) Evaluates team’s performance, make recommendations for pay increases, hiring, terminations and other personnel actions and maintain appropriate staffing requirements to meet operational needs, manage team to meet goals within the budget Monitor, research and evaluate technological advances in the industry to identify appropriate alternatives for enhancing current department operations and evaluate cost/benefits, make recommendations, develop and oversee implementation plans Demonstrate a comprehensive understanding of how own area collectively integrates to contribute to achieving overall business goals; requires basic industry knowledge Provides evaluative judgment based on analysis of information in complicated and unique situations, identify and analyze escalated problems and provide guidance to team members for resolution Negotiate solutions and acts as a liaison with internal and external customers, as necessary Responsible for delivery of end results, shared responsibility for budget management and accountable for resource planning Ensure essential procedures are followed, contribute to defining standards Develop and implement effective policies and procedures to ensure timely, accurate, cost effective and customer service meets or exceeds client expectations Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.As a successful candidate, you’d ideally have the following skills and exposure:
5-8 years of strong work experience in Securities Services Operation Asset Servicing/Corporate Action Degree (or equivalent experience) required or operational experience with leadership and project management skills preferred. 1-2 years exercising managing people competencies Experience interacting with large corporate and government clients Senior management experience Consistently demonstrate clear and concise written and verbal communicationWorking at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
-------------------------------------------------
Job Family Group:
Customer Service-------------------------------------------------
Job Family:
Institutional Customer Service------------------------------------------------------
Time Type:
------------------------------------------------------
-
Contract Officer
5 days ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Some careers grow faster than others.** If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards...
-
Contract Executive
5 days ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Some careers grow faster than others.** If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards...
-
Avp, Custody Operations Readiness
1 month ago
Kuala Lumpur, Malaysia Citi Full timeAt **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help...
-
Product Owner
4 weeks ago
Kuala Lumpur, Malaysia Standard Chartered Full time**Job***: Retail Banking **Primary Location***: Asia-Malaysia-Kuala Lumpur **Schedule***: Full-time **Employee Status***: Fixed Term **Posting Date***: 02/Nov/2023, 3:51:39 AM **Unposting Date***: 07/Nov/2023, 5:59:00 PM **Role Responsibilities** Financing & Securities Services (FSS) business, a business entity within Financial Markets (FM), has a...
-
Associate, Client Operations, Hedge Funds
1 month ago
Kuala Lumpur, Malaysia MUFG Investor Services Full time**Company Description** About MUFG Investor Services**: MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG - one of the largest banks in the world with $2.8 trillion in assets - we provide clients access to a range of leading solutions from fund...
-
Contract Officer
4 weeks ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Some careers grow faster than others.** If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards...
-
Client service specialist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Myeg Services Berhad Full timeThe Client Service Specialist at MYEG Services Berhad is a part-time, work-from-home position based in Kuala Lumpur, Malaysia. This role is at the Associate Level and requires a minimum of 3 years of experience in client service or a related field.Responsibilities:1. Provide exceptional customer service to clients via phone, email, and chat channels.2....
-
Kuala Lumpur, Malaysia MUFG Investor Services Full time**Company Description** About MUFG Investor Services**: MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG - one of the largest banks in the world with $2.8 trillion in assets - we provide clients access to a range of leading solutions from fund...
-
Assistant Manager
1 month ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Why join us?** Global Custody UK Tax Service team is to assist HSBC custody client to obtain their favorable tax on the Dividend/Interest payment by ensure the physical/electronic tax documents are in place with our agent before the market deadline. We are also liaising with UK and foreign authorities on audit inspections. **The...
-
Assistant Manager Operations
1 month ago
Kuala Lumpur, Malaysia HSBC Full time-Job description Business: HSBC Securities Services Open positions: 1 Role Title: Assistant Manager Operations Global Career Band: 7 Location (Country / City ): Malaysia / Kuala Lumpur Recruiter Name : Nana Nasrudin **Why join us?** Global Custody provides clients with the product and service to manage a global view of their investment portfolio. From...
-
Client Services Manager
4 weeks ago
Kuala Lumpur, Malaysia Pos Ad Sdn Bhd Full time**Responsibilities**: - Responsible in building and maintaining client relationships by developing strong relationships with clients by understanding their businesses, products, and goals. - Regularly communicate with clients to assess their marketing needs and provide effective solutions. - Proactively identifying potential sales opportunities within the...
-
Customer Service Assistant
4 weeks ago
Kuala Lumpur, Malaysia Rockwills Corporation Sdn Bhd Full time**Responsibilities**: - Responsible for attending to enquiries regarding custody. - Making calls to contact clients to upgrade to lifetime custody. - Promote custody products such as “Lifetime” and “Lifetime Plus”. - Follow up on annual custody fee collection. - Other task assigned by Head of Department. **Job Requirements** - Excellent verbal and...
-
Vice President
1 week ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Why join us?** Securities Services Kuala Lumpur largely consist of Global Custody and Direct Custody and Clearing Operations that provides complex end to end services such as Trade Processing, Corporate Actions, Cash Management and Tax Support to client across APAC, Europe and EMEA regions. **The Opportunity**: To lead and manage the...
-
Vp - Processing
1 week ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Why join us?** Securities Services Kuala Lumpur largely consist of Global Custody and Direct Custody and Clearing Operations that provides complex end to end services such as Trade Processing, Corporate Actions, Cash Management and Tax Support to client across APAC, Europe and EMEA regions.. **The Opportunity**: To lead and manage the...
-
Mys Ctsm Kl- Assistant Vice President
3 weeks ago
Kuala Lumpur, Malaysia Citi Full timeAt **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help...
-
Client Servicing Executive
4 weeks ago
Kuala Lumpur, Malaysia FirstWorks Group Sdn. Bhd. Full timeManage all aspects of the client business providing superior customer service while maximizing business opportunities - Be the primary liaison between client and creative team - Mentor the brand executive to lead the designated client accounts - Works within a team that consists of a copy writer, community manager and designers. - Capable of managing the...
-
Kuala Lumpur, Malaysia Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Client Manager
4 weeks ago
Kuala Lumpur, Malaysia ENVIRO CYCLE HOLDINGS SDN BHD Full time**: - Acts as a liaison between the company and client/vendor. You are expected to ensure client satisfaction and excellent customer service.** - Your duties typically include managing client/vendor relationships, delivering proposals, and developing account plans. - Coordinating purchasing activities with other departments within the company to ensure...
-
Associate Director
4 weeks ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Some careers grow faster than others.** If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards...
-
Client Service Associatevietnamese
4 weeks ago
Kuala Lumpur, Malaysia Tekrecruiters Full timeChat Support DUTIES AND RESPONSIBILITIES: callbacks. - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel. - Manage customer escalations and ensure that these are answered, tracked, and escalated as required. - Perform all procedures accurately, including following client’s documented call...
