Customer Success Manager

2 weeks ago


Kuala Lumpur Metropolitan Area, Malaysia a Snaphunt Client Full time

Our client is a South East Asia-based SaaS Startup that is hiring for a Customer Success Manager in Kuala Lumpur, Malaysia to head their Operations.

The Role

The Customer Success Manager (CSM) will be responsible for ensuring the satisfaction and success of our customers by becoming a bridge between the client and the Customer (Customer’s Voice). They will work closely with our clients to understand their needs, goals, and problems and provide solutions to help them achieve their desired outcomes.

Responsibilities:

  • Developing and maintaining strong relationships with our customers, acting as their main point of contact.
  • Understanding our customers' goals and business objectives and providing solutions to help them achieve their desired outcomes.
  • Collaborating with cross-functional teams, including sales, product, InfraOps, and engineering, to ensure customer needs are being addressed by driving internal communication and coordination on behalf of the client.
  • Monitoring customer integrations to ensure client services are implemented promptly.
  • Monitoring customer usage and identifying areas for improvement to help drive customer success.
  • Providing training, if needed, to ensure they can effectively use our products and services.
  • Identifying and resolving customer issues and escalating as necessary.
  • Collecting customer feedback and using it to inform product development and improve the overall customer experience.
  • Meeting regularly with customers to review their success and identify opportunities for improvement.
  • Identifying upsell or cross-sell opportunities and collaborating with the sales team to close deals.
  • Staying up-to-date with industry trends and competitors to ensure we are providing the best solutions to our customers.
  • Mentoring team members, identifying and addressing skill gaps through training and development programs in future.

Ideal Profile

  • You have a bachelor's degree in business administration, operations management, or a related field.
  • You have at least 4 years of experience in Customer Success, Customer Operations, or a related role, ideally within FinTech / Cybersecurity / HRMS or similar large-scale enterprise technology products.
  • You have proven experience in operations management, strategic planning, and leadership roles.
  • You have strong analytical and problem-solving skills.
  • You are an excellent thinker and decision-maker.
  • You have exceptional communication and interpersonal skills.
  • You have demonstrated ability to lead and motivate cross-functional teams.
  • You can thrive in a fast-paced, dynamic environment.
  • You are familiar with customer support software and tools.

What's on Offer?

  • Exciting opportunity to join a team with a vision of enabling a world of trust
  • Drive the regional expansion efforts of a strongly backed tech startup
  • Work closely with industry leaders towards growing the business in Malaysia


  • Kuala Lumpur Metropolitan Area, Malaysia Snaphunt Full time

    The OfferJoin an exciting high growth B2B SaaS startup that is expanding regionallyWork closely with the founders and leadership teamCompetitive CompensationThe JobThe Customer Success Manager (CSM) will be responsible for ensuring the satisfaction and success of our customers by becoming a bridge between the client and the Customer (Customer’s Voice)....


  • Kuala Lumpur Metropolitan Area, Malaysia Protos Labs Full time

    Protos Labs is a Singapore-based cyber insurtech company founded by ex-Booz Allen cyber leaders in 2021. We enable insurers and enterprises to make better risk decisions that result in increased profitability, enhanced efficiency, and lowered risk undertaking. Some of our key partners include Lloyds of London, Cybersecurity Agency of Singapore, etc.Strongly...


  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Malaysia Finastra USA Corporation Full time

    **Responsibilities**: **Purpose of Role**: - The Customer Success Manager (CSM) uses industry & product knowledge, business strategy expertise, and account management skills to drive value realization for our customers from Finastra’s solutions and services. Customer Success Managers partner with Account Executives throughout the customer journey to...


  • Kuala Lumpur, Malaysia Concentrix Full time

    Description As a Customer Success Manager, you will lead the charge in ensuring that customers maximize the value derived from their hiring solutions. This dynamic role requires proactive collaboration with the Global Services Organization, managing a team of Customer Success Specialists. You will be responsible for driving strategic initiatives, fostering...


  • Kuala Lumpur, Malaysia Hyppies Full time

    **Ignite Customer Success in Fintech!** **Do you thrive on building meaningful customer relationships and driving results? Are you passionate about the FinTech industry and eager to contribute to a local-based diversified conglomerate?** **In this pivotal role, you'll play a key role in shaping our customer success strategy and fostering long-lasting...


  • Kuala Lumpur, Malaysia Snaphunt Full time

    The OfferExciting opportunity to join a team with a vision of enabling a world of trust!Drive the regional expansion efforts of a strongly backed tech startupWork closely with industry leaders towards growing the business in MalaysiaThe JobYou will be responsible for : Developing and maintaining strong relationships with our customers, acting as their main...


  • Kuala Lumpur, Malaysia Oracle Full time

    About Customer Success Services The SaaS Customer Success Services organization strives to maximize SaaS revenue to Oracle and increase value contribution to our SaaS customers by: - Driving the most agile and efficient renewal process while rapidly growing existing SaaS customers - Providing best of industry service to improve customer satisfaction...


  • Kuala Lumpur, Malaysia Oracle Full time

    Oracle is a technology leader that’s changing how the world does business. We’re looking for an experienced and self-motivated person. We appreciate you taking the time to review the list of qualifications and to apply for the position. Come and join us! As Oracle SaaS Customer Success Services (CSS) team, our mission is to ensure the success of our...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    Job Description: Head of Customer SuccessCompany Overview:Randstad is partnering with a leading global fintech company at the forefront of innovation, dedicated to providing cutting-edge financial solutions to individuals and businesses worldwide. With a commitment to excellence and customer-centric approach, we empower our clients to thrive in the...

  • Management Trainee

    2 weeks ago


    Kuala Lumpur Metropolitan Area, Malaysia Snaphunt Full time

    The OfferLeadership RoleFantastic work cultureOpportunity to make a positive impactThe JobAs a Management Trainee, you will embark on a comprehensive training program designed to develop your leadership and management skills within the BPO sector.Reporting directly to the Managing Director, you will gain valuable insights into various aspects of our...


  • Kuala Lumpur, Malaysia LittleLives Malaysia Sdn Bhd Full time

    RESPONSIBILITIES - Close renewal business on a quarterly basis, meeting or exceeding assigned quota. - Upsell new business to existing clients to increase value per customer. - Actively own the adoption, usage and success of a portfolio of customers. - Engage with and understand customers’ businesses, needs and use cases for LittleLives. - Deliver expert...

  • Management Trainee

    2 weeks ago


    Kuala Lumpur Metropolitan Area, Malaysia ICHS-Hire Full time

    Our company was founded with a clear goal in mind – to provide organizations with access to top-notch talent from around the world, equipped with the latest knowledge and skills to improve your HR Process.Our team comprises highly experienced and dedicated professionals who have spent over 20 years, helping companies develop their own employment branding...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Concentrix Full time

    Job Title:Customer Success Specialist (Mandarin & Cantonese Speaker)Job DescriptionThe Customer Success Specialist will work with the Global Services Organization to ensure customers get value from their hiring solutions. The Customer Success Specialist will be responsible for providing onboarding resources, encouraging strong product utilization, driving...


  • Kuala Lumpur, Malaysia STAFFANY PRIVATE LIMITED Full time

    StaffAny’s mission is to shape and empower the future of work. We provide our users with a remedy that streamlines and automates their painful Operations and HR processes. Our users rely on our superpowers to understand their frustrations, and we are here to empower them to make time for what they love. **About the Role** **You Are** - Highly proficient...


  • Kuala Lumpur, Malaysia Pepper Cloud Pvt Ltd Full time

    **ABOUT US**:Pepper Cloud is a Singapore based SAAS Company, which offers CRM solutions for small and middle scale companies across multiple industries. Our CRM solution helps in areas such as sales management, marketing automation, and business analytics. We give our clients the tools to manage their sales pipeline, track opportunities, capture...

  • Operations Manager

    2 weeks ago


    Kuala Lumpur Metropolitan Area, Malaysia Snaphunt Full time

    The OfferFlexible working optionsAttractive Salary & BenefitsOpportunity within a company with a solid track record of performanceThe JobYou will be responsible for : Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining high level of employee and customer satisfactionEstablishing and managing relationships with...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    Customer Success Officer Responsibilities: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    **Customer Success Officer Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer...


  • Kuala Lumpur Metropolitan Area, Malaysia Snaphunt Full time

    The OfferWork within a company with a solid track record of successFlexible working optionsWork alongside & learn from best in class talentThe JobYou will be responsible for : A Customer Support Translator who is proficient in Mandarin or Cantonese typically has a crucial role in bridging the language gap between the company and its Mandarin or...