Customer Service Associate

4 weeks ago


Kuala Lumpur Metropolitan Area, Malaysia Growthfn Full time

GrowthFn

The Role

  • Responsible for handling calls and providing customer support 
  • Identify and relate with various customer needs and scenarios
  • Provide customers with cutting-edge service in a friendly, confident and knowledgeable manner
  • Remain updated in client and internal processes, technology applications, utilities, and products
  • Utilize various internal and client based tools and applications for customer management and servicing
  • Conduct data entry, documentation, and case management
  • Work and partner with others within a team-based environment
  • Achieve and maintain required SALES metrics and goals
  • Adhere to company policies and procedures as described on the HR Handbook 

Ideal Profile

  • Fluent in Japanese Language in order to effectively liaise with the Stakeholders of the region.
  • 2 years in college or equivalent
  • Min 6 months experience working in a performance driven role with specific metrics/goals
  • Min 1-year steady job experience in a customer oriented and/or sales role
  • Min of six months experience in the hospitality industry
  • Good keyboarding skills
  • Computer Navigation Skills and multi-tasking
  • Knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome)
  • Excellent research skills with proficiency in the usage of ‘search’ function

What's on Offer?

  • Opportunity within a company with a solid track record of performance
  • Flexible working options
  • Work alongside & learn from best in class talent


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