Deputy Manager, Customer Service Specialist.

Found in: Talent MY C2 - 2 weeks ago


Kuala Lumpur, Malaysia Prudential plc Full time

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

To lead conservation efforts in Customer Service

To increase premium collection with the aim to conserve certificates.
 To be meticulous in managing customers that intend to surrender the certificates.
 To produce new initiatives in enhancing the method to improve persistency and conservation rate.
 To process and carry out duty and task assigned by supervisor to ensure achieving the set targeted Turn Around Time (TAT) and Service Level Agreement (SLA)
 Attend to enquiries and complaint from customers (internal & external) and agents be it phone call, email or face to face; closely monitor until closure.
 Assist in reporting to management on the statistics .
 Participate in projects and initiatives set to achieve the departmental and organization key goals.
 To assist in any other ad hoc tasks assigned by superior.
 Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
 Highlights any potential concerns / risks and proactively shares best risk management practices.
 


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