Deputy Manager, Customer Solution

2 weeks ago


Kuala Lumpur, Malaysia Prudential plc Full time

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Lead Business Specialist has the key responsibility to lead the team, to ensure the delivery and implementation of system, support and to deliver the business solutions to users.

1. To develop the Business Scenario (test plan) and test scripting in ensuring they are in line with the business requirements.

2. To review business requirements and test plan / test scripts in ensuring they are in line with the business requirements.

4. To carry out activities and to complete the required tasks within the project plan.

5. Ensure personal development for self improvement and build positive working relationships within the team

6. Perform related duties and responsibilities as assigned by superior from time to time.

7. To conduct User Acceptance Testing (UAT) and Operation Readiness Test (ORT).

8. To prepare training slide and conduct training or workshop where necessary after implementation.

9. Ensure and provide full support towards department's system issue to rectify/enhance errors within the agreed timeline.



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