Store Administrator
4 weeks ago
Major Responsibilities:
Inventory Control:
Store Administration and After-Sales Service:
Management and follow-up of customer services Managing all customer services – complaint handling, follow-ups in relation to store IT tools Responsible for the quality of follow-up for all customer services by establishing follow-up routines. Partnering sales team to optimize and simplify the back-office follow-up of those services Performance follow-up and continuous improvement on customer services and responsible for the business performance of all service-related operations Compliance and knowledge on internal procedures Manage the store archiving for relevant documents, following the local and Group internal control rules Supporting the sales teams towards a perfectly accurate use of their digital tools and be the store’s key user on Service-related processes: train newcomers on processes & tools, communicate new features and/or procedures, support the team on any issue Be responsible for the application of procedures related to internal control and health & safety Store orders Be responsible and supervise the allocation of staff uniforms: fitting, orders, remittance, alterations, dry cleaning, spare uniforms Organize the supply of office stationeries, food & beverage and other relevant tools, coordinate with suppliers, control delivery and invoicingRequirements & Capabilities:
Passionate about retail and luxury Significant previous experience in retail back of house operations position Very organized, rigorous and reliable, able to organize his/her work autonomously and to anticipate Service- and customer-oriented (internal and external customers), with excellent communication skills Proficient with Excel / IT tools Team player - first experience of management appreciated if supervising security and/or tailor and artisan Language requirements: fluency in English is mandatory (written and oral). Additional languages spoken or written are a plus-
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