Senior Executive, Account Management

Found in: Talent MY C2 - 1 week ago

Kuala Lumpur, Malaysia Zalora Full time

The Platform Services team at ZALORA is young, highly dynamic and energetic. The aim of the Platform Services team is to provide ZALORA’s strategic brand partners with tailored solutions that will help our partners to grow their business, ranging from fulfillment to marketing, to digital eProduction and data analytics. Think of us as intrapreneurs within ZALORA. The team is constantly on the lookout for new business opportunities to drive ZALORA to be the No. 1 fashion e-commerce platform in Southeast Asia. 

Main Responsibilities:

To drive e-Dist / eSM LFL store revenue / NMV yearly targets (assigned accounts)To perform all key account management activities to assigned e-Distributions / e-Store Management accountsTo perform assigned tasks in planning, proposing and presenting Joint-Business-Plan (JBP) with e-Dist / eSM brand partners YoYTo perform assigned tasks in planning, proposing, presenting and reviewing marketing strategic plan with e-Dist / eSM brand partners upon agreed business performance reviewTo individually / lead and support team members in planning, proposing stock replenishment strategies with brand partners or Zalora internal stakeholdersTo initiating key contact relationship building with brand partners, external platforms and internal stakeholdersTo initiate active communication with external platforms for store optimization and store performance improvementConstantly be prepared to learn new skill sets and be on the forefront of e-commerce; knowledge development, and coach brand to adopt new tools and features to drive customer engagement and retention; To support in driving business performance reviews (internal / external)To support assigned tasks in business performance visualization of e-Dist / eSMTo support source of information in e-Dist / eSM key account management revenue / marketing performance monitoring metrics

Requirements:

Bachelor's degree is a minimum, higher qualification preferred1-2 years of working experience in the field of Project Management, E-commerce, Consulting, SaaS / PaaS, B2B2C logistics. Experience in managing wide array of stakeholders and driving successful projects is a mustLeadership skillsNimble, agile, able to nurture relationships and to handle the job effectivelyDiligent, organized and methodological with excellent communicationStrong negotiator with a commercial mindset Results driven individual, details oriented and able to navigate complexity in a demanding environment with tight deadlines. Experience in managing e-store in South East Asia online marketplaces will be greatly appreciated

Platform Services Team

Platform Services & Support team is the integral team within ZALORA Commercial department, bridging the discussions and leading projects between the Supply Chain, Operations, Tech & Commercial teams of ZALORA. The primary focus of Platform Services & Support team is to create superior experience for our key Trade business partners (brands e.g. Nike, Mango, Topshop, etc.), by focusing on (1) excellent customer service (2) fast onboarding process, (3) timely resolution of queries and (4) finding opportunities for mutual growth by focusing on new services and avenues to drive partnerships with brands to the next level.

The ZALORA Story

ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

Consent Disclaimer

By submitting your application for this role, you consent to ZALORA collecting, using and processing through and in ZALORA’s systems all personal data included in or provided in relation to your application. The purposes for such collection, use and/or processing shall be for conducting of ZALORA’s recruitment requirements for the present role, and identifying and evaluating other roles and career opportunities within ZALORA which you might be a good fit for. 


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