Customer Experience Executive

3 weeks ago

Kuala Lumpur, Malaysia Funding Societies | Modalku Group Full time

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

  • Grow Relentlessly: Strive to become our best, most authentic selves.
  • Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
  • Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
  • Focus on Impact: Create impact through bias for action and tangible results.
  • Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

This position will be handling Customer Experience team day to day operational task which includes but not limited to handling customers’ inquiries, investors and investment related operational tasks.

What you will do:

  • Handle omni-channel inbound inquiries.
  • Handle day to day operational tasks related to investors and investments.
  • Have a hand in the team’s initiatives and campaigns related to OKR.

Requirements

What we are looking for:

  • Have 1 - 2 years experience in Customer Experience or Customer Support, and telemarketing will be an advantage
  • Fluency in written and spoken Bahasa Melayu and English
  • Professional phone and email etiquette - ability to follow up and qualify leads, present the solution and handle questions, objections or other inquiries.
  • Persuasive and possesses strong negotiation skills to get investors onboard. And able to maintain strong client relationships.
  • Self-motivated, meticulous and able to work independently to achieve defined targets.

You will shine if you have:

  • Ability in speaking and writing in Mandarin.
  • Having experience in the financial services or fintech industries.

What it is in for you:

  • Dynamic and lean team
  • Opportunities for learning and growth
  • Quarterly team outing & hangout

Benefits

  • Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
  • Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
  • Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
  • Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit
  • Learning & Development - We believe learning should never end and we support everyone with curated learning programs on our internal learning platform.
  • Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

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