Customer Production Support Engineer

3 weeks ago


Subang Jaya, Malaysia Teradyne Full time

Role : Production Support Engineer

Organization : Production Support and Interface Solutions (PSI)

Location : Selangor

  Responsibilities

1. Provides Production Support (hardware and software) activities to Teradyne’s customers in Malaysia. This includes supporting test equipment troubleshooting and break-fixing, analyzing problems, and recommending solutions on Teradyne ATE platforms to optimize customer production throughput.

2. Applies electrical engineering principles to troubleshoot and solve problems on the test instrument.

3. Supports test program release-to-production activities at the customer site.

4. Interfaces with various support teams within Teradyne to deliver on Teradyne's commitment to our customers.

5. Provides remote technical support.

6. Provides formal and on-the-job training to the customers.

7. Provides active management of the assigned accounts.

8. Escalates service issue and takes ownership of the issues until it is resolved.

Basic Qualifications & Skills

1. Self-starter and good team player with good interpersonal and problem-solving skills.

2. Able to work independently.

3. 3 to 4 years of experience in test or product support engineering in the semiconductor industry.

4. Experience with C, C++, or Visual Basic.

5. Prior experience on the Teradyne ATE platform or any other ATE platform is a plus.

6. Willing to travel within and out of the country.

7. Good written and verbal communication skills in English.

Education

1. Degree in Electronics/Electrical Engineering or equivalent experience.


  • Product Engineer

    3 weeks ago


    Subang Jaya, Selangor, Malaysia JAC Recruitment Malaysia Full time

    JOB RESPONSIBILITIES Responsible for engineering aspects of any related repair component within the product portfolio and support to New Product Introduction (NPI) programs Update and implement repair scopes into client existing repair capability Prepare written instructions and procedures for the individual repairs and publish for production use Develop...

  • Product Engineer

    3 weeks ago


    Petaling Jaya, Malaysia JAC Recruitment Malaysia Full time

    JOB RESPONSIBILITIES  Responsible for engineering aspects of any related repair component within the product portfolio and support to New Product Introduction (NPI) programs Update and implement repair scopes into client existing repair capability Prepare written instructions and procedures for the individual repairs and publish for production...


  • Subang Jaya, Selangor, Malaysia Mphasis Full time

    Job Description Location - Malaysia Job Summary – Good Communication skills (English & Mandarin), proactive work attitude, strong sense of responsibility and learning ability Have computer foundation, have a certain understanding of computer operating system, and commonly used software and hardware College degree or above ● Knowledge in customer...


  • Subang Jaya, Malaysia Merchantrade Asia Sdn Bhd Full time

    **Responsibilities**: - Practice standard customer service policy (eye contact, greet customer, smile, offer assistance & say thank you); - Attending to walk-in customers and phone inquiries and complaints in the branch; - Opening and maintaining customer accounts for all products & services; - Performing transactions for all products and services as per...

  • Product Technologist

    4 weeks ago


    Subang Jaya, Malaysia Nestle Operational Services Worldwide SA Full time

    **Position Snapshot** Location: Batu Tiga Factory, Malaysia Company: Nestlé Manufacturing (M) Sdn Bhd Full-time Bachelor's Degree 3 years of experience **Position Summary** To develop and implement the appropriate technical standards in innovation and renovation of products and processes in portfolio as driven by business needs. **A day in the life...


  • Subang Jaya, Malaysia Expedia Group Full time

    Would you like to work with a product that allows you to impact the lives of millions of people in a significant way? Are you looking for a new challenge in an exciting environment that offers the agility of a start-up but with the resources of a multinational? **The Mission**: We continue to build a culture of extraordinary customer service working...


  • Subang Jaya, Selangor, Malaysia Danaher Full time

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world's most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...


  • Subang Jaya, Malaysia Wavelet Solutions Sdn Bhd Full time

    **Job description** BigLedger has an opening for Cloud Support Engineer that has a background in accounting and has good communication skills. This position would primarily be responsible for communicating with customers to help resolve their issues faced while using our ERP software. **Responsibilities**: - Understand and analyse customer's...


  • Subang Jaya, Malaysia AEON Credit Service (M) Berhad Full time

    **Job Description**: - To adhere with Company's internal policies and guidelines as well as BNM and any regulatory requirements. - To attend and resolve customer complaints and service request related to collection from various channels. - Investigating, define the root cause, validity of the complaint and resolving customer and 3rd party complaints and...

  • Customer Support

    4 weeks ago


    Petaling Jaya, Malaysia MyValiant Full time

    **The day-to-day activities**: - Provide 1st level investigation and timely escalations as required to respective teams to ensure proper root cause analyses, speedy resolution and customer satisfaction - Be a fast learner to execute new processes related to product launches, tactical campaigns, systems enhancements, process automation or channel...


  • Petaling Jaya, Malaysia FUJIFILM Business Innovation Malaysia SDN BHD Full time

    **Job Descriptions**: - Assist FUJIFILM Business Innovation customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution. - To perform any other job assignments/ duties as may be required from time to time - Shift rotation as when required to ensure full...

  • Production Apprentice

    2 weeks ago


    Subang Jaya, Malaysia Nestle Operational Services Worldwide SA Full time

    **Position Snapshot**: Location: Batu Tiga Factory, Selangor Company: Nestlé Malaysia Nestlé Malaysia Apprentice Program - Technical & Production (T&P) ***: **Position Summary**: Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose...


  • Subang Jaya, Malaysia INNOVASI SEMESTA (M) SDN BHD Full time

    Responsibilities for Field Technician - Excellent communicator in conducting demonstration / presentation of the photocopier machine features and benefits to the potential customer. Tendency to understand the product knowledge move forward to explore new information - Provide customer training on assigned products in accordance with current field...

  • Product Manager

    4 weeks ago


    Subang Jaya, Malaysia Hunters International Sdn Bhd Full time

    **About th** **e Company** Our client is a Malaysian brand with over 38 years of experience as a courier service provider. In line with their growth plan, they are seeking for talents who is experienced in the International Business. The role includes the nature of Business Development and lead in managing and strategically plan the annual business...


  • Subang Jaya, Malaysia Agensi Pekerjaan ASK Resources Sdn Bhd Full time

    Job Task - documentation and filling enquiry - greet walk in customer at front counter - personal assistance to Manager, in meeting minute - assist in meeting client for follow up or for after sales enquiry (get customer feedback on company product) - handle additional job task given by manager Requirement - Preferably to have Diploma or Degree - Ability to...

  • Customer Service

    4 weeks ago


    Subang Jaya, Malaysia IT Solution Provider Company Full time

    **Nature of Business**: IT solution provider **Location**: SIME UEP Industrial Park Subang Jaya **Working Days**: 5 days ( Mon-Fri, 9am - 6pm) **Salary**: RM2,200 - RM2,500 **Job Requirement**: - A minimum Diploma and above. - Fresh graduate are welcomed to apply. - Smart & love communicate with people - Checking of the warranty for the particular IT...

  • Senior IT Engineer

    3 weeks ago


    Subang Jaya, Selangor, Malaysia DXC Technology Full time

    Job Description:Provide expertise for IT infrastructure (e.g. servers, network), application infrastructure (e.g. SAP), and related services (e.g. Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards. Provides technical input, solutions, and...

  • Sales Support

    3 weeks ago


    Subang Jaya, Selangor, Malaysia Randstad Malaysia Full time

    about the company:Randstad is partnering with a top MNC that specializes in producing and distributing laminate products. The company is expanding their footprint in Malaysia and looking for a Sales Support as part of their growth strategy.duties and responsibility:Make outbound calls to potential clients and prospects with the aim of generating leads and...

  • Customer Service

    4 weeks ago


    Subang Jaya, Malaysia IT Solution Provider Company Full time

    **Nature of Business**: IT solution provider **Location**: SIME UEP Industrial Park Subang Jaya **Working Days**: 5 days ( Mon-Fri, 9am - 6pm) **Salary**: RM2,200 - RM2,500 **Job Requirement**: - A minimum Diploma and above. - Fresh graduate are welcomed to apply. - Smart & love communicate with people - Checking of the warranty for the particular IT...


  • Petaling Jaya, Malaysia Brandt International Sdn Bhd Full time

    **Job Summary**: - Providing accurate information and resolving customer issues related to digital banking products and services. - Maintaining a high level of product knowledge to effectively support customer need - Ensuring timely and accurate documentation of all customer interactions in the company's CRM system. - To meet the Key Performance Indicator...