Senior Officer, Call Centre

Found in: Talent MY C2 - 2 weeks ago

Kuala Lumpur, Malaysia United Overseas Bank Full time

Senior Officer, Call Centre - Retail Operations

Posting Date: 31-May-2023 Location:

Kuala Lumpur, Wilayah Persekutuan, MY

Company: United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Channels & Digitalization function enables end-to-end seamless connectivity for UOB customers across all physical and digital touchpoints of the Bank. Designed to be in tune with our customers’ banking preferences, we strive to enhance engagement and deliver exemplary experiences across our network of branches, self-service machines and digital platforms. We collaborate with FinTech ecosystem partners to keep abreast of developments in the FinTech innovation space and to embed ourselves in our customers’ lives. We also harness customer insights to help us deliver new business models and digital innovations, and to build deeper relationships with our customers.

Job Responsibilities

Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making Develop and apply thorough knowledge of practices and procedures to accomplish team goals Assist immediate manager with team motivation and performance monitoring Mentor associates to improve individual performance Consistently achieve individual and team performance targets under little to no direct supervision Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Job Requirements

2-4 years’ experience in a related role
Proficient in Microsoft Office
Effective verbal and written communication skills
Sales experience

Excellent influencing and relationship management skills Proven ability to work under limited supervision and seek out advancement opportunities Excellent technical and data entry skills, including utilizing a 10-key touchpad Proven ability to creatively solve problems Diploma or equivalent

  • Senior Officer, Call Centre, Retail Operations

    Found in: Talent MY C2 - 2 weeks ago

    Kuala Lumpur, Malaysia United Overseas Bank Full time

    Senior Officer, Call Centre, Retail Operations Posting Date: 01-Jun-2023 Location: Kuala Lumpur, Wilayah Persekutuan, MY Company: United Overseas Bank (Malaysia) Bhd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia...

  • Experience in Customer Service Call Centre

    2 days ago

    Kuala Lumpur, Malaysia RHQM Full time

    Working location: Near Monorail Raja Chulan Working hours: office hours (8.30am - 5.30pm) Job details: - Attend to all manner of customers’ queries, purchase and renew of insurance at the Contact Centre. **Requirements**: - Mandatory for experience in call centre ONLY - Malaysian only - Below 40 years old are applicable to apply - Minimum...

  • Assistant Human Resource Manager

    6 days ago

    Kuala Lumpur, Malaysia Beansh Call Centre Full time

    **Assistant HR Manager** 1. Develop and implement HR strategies aligned with the organisations overall objectives. 2. Provide leadership and guidance to the HR team, fostering a high-performance culture. 3. Collaborate with senior management to understand business goals and translate them into HR initiatives. 4. Develop and implement effective onboarding...

  • Senior Officer, Cash Management Operations Centre

    Found in: Talent MY C2 - 2 weeks ago

    Kuala Lumpur, Malaysia United Overseas Bank Full time

    Senior Officer, Cash Management Operations Centre (CMOC) Posting Date: 20-May-2023 Location: Kuala Lumpur, Wilayah Persekutuan, MY Company: United Overseas Bank (Malaysia) Bhd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories...

  • Senior Officer, Remittance

    Found in: Talent MY C2 - 2 weeks ago

    Kuala Lumpur, Malaysia United Overseas Bank Full time

    Senior Officer, Remittance - Cash Management Operations Centre Posting Date: 25-May-2023 Location: Kuala Lumpur, Wilayah Persekutuan, MY Company: United Overseas Bank (Malaysia) Bhd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and...

  • Senior Officer, Card Operations Processing Centre

    Found in: Talent MY C2 - 2 weeks ago

    Kuala Lumpur, Malaysia United Overseas Bank Full time

    Senior Officer, Card Operations Processing Centre - Card Support Unit Posting Date: 10-May-2023 Location: Kuala Lumpur, Wilayah Persekutuan, MY, 59000 Company: United Overseas Bank (Malaysia) Bhd Job Description: Verify completeness and authorized signatories of journal and posting request. Assign request to inputter to perform manual...

  • Customer Service Call Centre

    3 days ago

    Kuala Lumpur, Malaysia BPO Sdn Bhd Full time

    **Customer Service (Call Centre position)** **Location **:Menara Public Bank 2, Jalan Raja Chulan, KL **Working days**: 5 days (rotational shift - 11:00 am to 11:00 pm) **Nature of business **:Established global E-commerce contact center platform in Malaysia **Salary range**: Basis RM2,400 + 300 fix allowance +Attendance incentive, KPI allowance (can ask...

  • Contract Officer, Call Centre

    6 days ago

    Kuala Lumpur, Malaysia United Overseas Bank (Malaysia) Bhd Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • Hong Leong Bank Recovery Officer

    3 weeks ago

    Kuala Lumpur, Malaysia ANTARA CAPITAL RESOURCES SDN BHD Full time

    **Contact person : En.Aaron **0129737175** ( whatsapp & call )** Peluang Jawatan Kosong Sebagai RECOVERY OFFICER di Antara Capital Resources SDN HBD (PLAZA PEKELILING ,JLN IPOH KL) **Kelayakan** - SPM/STPM/CERT/DIPLOMA - Mempunyai pengalaman dalam bidang berkaitan amatlah digalakkan memohon - Warganegara Malaysia - Berdisiplin dan menepati masa - Boleh...

  • Senior Officer, Card Operations Processing Centre

    Found in: Talent MY C2 - 2 weeks ago

    Kuala Lumpur, Malaysia United Overseas Bank Full time

    Senior Officer, Card Operations Processing Centre - Chargeback Unit Posting Date: 06-May-2023 Location: Kuala Lumpur, Wilayah Persekutuan, MY, 59000 Company: United Overseas Bank (Malaysia) Bhd Job Description Handling credit card disputes from customers and merchants. Follow-up with customers and merchants or relevant party on required...

  • Senior Sales Manager

    Found in: Talent MY C2 - 2 weeks ago

    Kuala Lumpur, Malaysia Hyatt Corporation Full time

    Senior Sales Manager (Corporate) - Hyatt Centric City Centre Kuala Lumpur Hyatt Centric Hyatt Centric City Centre Kuala Lumpur MY - Kuala LumpurSalesDepartment Head/ManagerFull-timeReq ID: KUA001995Local Summary Summary The first Hyatt Centric in the capital city of Malaysia, Hyatt Centric City Centre Kuala Lumpur is designed to reflect the...

  • Senior Accounting Officer

    Found in: Talent MY C2 - 2 weeks ago

    Kuala Lumpur, Malaysia China Mobile International Limited Full time

    Senior Accounting OfficerAsia Pacific RegionMalaysiaMalaysia SubsidiaryFinancial Budgetting, Financial ReportingMiddleApplyStaff ApplicationResponsibilityPerform and review accounts payable tasks abide by company’s policies and guidelinesSupport internal control complianceAccounting entries & reconciliationEnsure all KPIs and timelines are metContinuous...

  • Call Centre Executive

    5 days ago

    Kuala Lumpur, Malaysia Intelek Talent Solutions Sdn Bhd Full time

    **Position**:Call Centre Executive **Industry**: Banking **Working Location**: Kuala Lumpur / Petaling Jaya (_**Walking Distance to Train Station**_) **Working Hours**:Monday - Friday _(Staggered Working Hours in between 8 AM to 9 PM - 8 Hours Working with 1 Hour break)_ **Employment Type**: 3 Months Contract (renewable/convertible to Permanent based on...

  • Eksekutif Pusat Panggilan

    6 days ago

    Kuala Lumpur, Malaysia KOPERASI TENAGA NASIONAL BERHAD Full time

    Jawatan : Eksekutif Pusat Panggilan (Call Centre) Gred: C2 (RM2,800 - RM5,000) Kumpulan: Eksekutif Koperasi Tenaga Nasional Berhad (KOPTNB) ingin mempelawa warganegara Malaysia untuk memohon dan mengisi jawatan kosong seperti yang dinyatakan. Tawaran dibuka kepada calon yang mempunyai kelayakan seperti berikut. Syarat & Kriteria Kelayakan: 1. Mempunyai...

  • Customer relations officer

    Found in: beBee jobs MY - 5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Prince Court Medical Centre Sdn Bhd Full time

    We are eager to add a versatile Customer Relations Officer to join our diverse team at Prince Court Medical Centre Sdn Bhd (Official) in Kuala Lumpur.Growing your career as a Full Time Customer Relations Officer is an awesome opportunity to develop excellent skills.If you are strong in critical thinking, analysis and have the right passion for the job, then...

  • Call Centre

    1 week ago

    Kuala Lumpur, Malaysia BPO Sdn Bhd Full time

    **Customer Service (Call Centre position)** **Location **:Menara Public Bank 2, Jalan Raja Chulan, KL **Working days**: 5 days (rotational shift - 11:00 am to 11:00 pm) **Nature of business **:Established global E-commerce contact center platform in Malaysia **Salary range**: Basis RM2,400 + 300 fix allowance +Attendance incentive, KPI allowance (can ask...

  • Call Centre Agent

    6 days ago

    Kuala Lumpur, Malaysia Global E-commerce Sdn Bhd Full time

    **Customer Service (Call centre position)** **Location **:Menara Public Bank 2, Jalan Raja Chulan **Working days**: 5 days (rotational shift - 11:00 am to 11:00 pm) **Nature of business **:Established global E-commerce contact center platform in Malaysia **Salary range**: Basis RM2,700 + Attendance incentive, KPI allowance (can ask during...

  • Banking Call Centre

    6 days ago

    Kuala Lumpur, Malaysia Seneth Business Services Full time

    Assalamualaikum, Cth: - Title : (Khidmat Perunding Pelanggan) - Nama Penuh : Nisa bt Hassan - Umur : 28 (18-35) - Tarikh boleh hadir ke temuduga : 00:00:24 ( Pengambilan untuk cawangan Kuala Lumpur) **SYARAT-SYARAT KELAYAKAN**: - Warganegara Malaysia & Penduduk tetap Malaysia - Minima SPM (Jika GAGAL SPM bawa SLIP SPM sebagai bukti ya) Sijil SPM (jika...

  • M'bank Call Centre

    6 days ago

    Kuala Lumpur, Malaysia Radius Payment Solutions Full time

    Assalamualaikum, Saya Cik Nisa dari HR department Cth: 1) Title : (Khidmat Perunding Pelanggan Bank) 2) Nama Penuh : Nisa bt Hassan 3) Umur : 28 (18-28) 4) Tarikh boleh hadir ke temuduga : 00:00:23 - Lokasi bekerja Maybank Academy Etiqa Jalan Melaka Kuala Lumpur **SYARAT-SYARAT KELAYAKAN**: - Warganegara Malaysia & Penduduk tetap Malaysia - Minima SPM...

  • Part Time HR and Admin Positions Available

    6 days ago

    Kuala Lumpur, Malaysia Sure Senior Lifestyle Full time

    Human Resources: - Responsible for attendance management, leave, and disciplinary records. - Responsible for monthly payroll, EPF, Socso and others. - Well verse in all government rules & regulation under the employment act. - To handle other ad hoc tasks assigned by superiors. Administration: - Provide administrative support to various departments,...