Senior Executive, Account Management

Found in: Talent MY C2 - 1 week ago

Kuala Lumpur, Malaysia Zalora Full time

The Platform Services team at ZALORA is young, highly dynamic and energetic. The aim of the Platform Services team is to provide ZALORA’s strategic brand partners with tailored solutions that will help our partners to grow their business, ranging from fulfillment to marketing, to digital eProduction and data analytics. Think of us as intrapreneurs within ZALORA. The team is constantly on the lookout for new business opportunities to drive ZALORA to be the No. 1 fashion e-commerce platform in Southeast Asia. 

As the Platform Services vertical of ZALORA’s business grows, we are looking for a 1SS key account executive. In this role, you will be involved in developing, monitoring, and assigning portfolio brands in 1SS. 

This is a dynamic role in a fast-paced and growing business where you will work closely with some top international brands and get extensive regional and cross-functional exposure. If you want to be part of building the premier e-commerce destination in one of the world’s most dynamic markets join us 

Responsibilities: 

Engaging and building healthy relationships with assigned portfolio brands to enhance the partnership between Zalora and the brand;Resolve any issues and problems faced by the brand and deal with complaints to maintain trust Interact with stakeholders of different teams to ensure the brand receives adequate support so that the 1SS experience is maintained at all times;Monitor and grow the performance of the onboarded brands to achieve sales targets, eg. cross-sell VAS, open up new channels to maximize sales; Constantly be prepared to learn new skill sets and be at the forefront of e-commerce; knowledge development, and coach brand to adopt new tools and features to drive customer engagement and retention; Lead end-to-end projects from planning to completion, managing small to medium projects with cross-functional teams; eg. 1SS experience improvement project, a project initiated by brands; Ensure a healthy level of inventory in the warehouse to support the daily sales or during the campaign, eg. monitoring inbound plan/schedule, exercising moving old stock; Analyzing and preparing monthly performance figures for management, active participation in monthly business reviews with the brand;Update the management team on weekly progress 

Requirements:

Bachelor's degree is a minimum, higher qualification preferred3-5 years of working experience in the field of Project Management, E-commerce, Consulting, SaaS / PaaS, B2B2C logistic. Experience in managing wide array of stakeholders and driving successful projects is a mustNimble, agile, able to nurture relationships and to handle the job effectivelyDiligent, organized and methodological with excellent communicationStrong Microsoft Office skills (Excel, Word and PowerPoint).Number-oriented person, skilled in working with data tools (e.g. Tableau, etc)Interest in driving business improvements through analysis and data-driven decision making

The ideal candidate should display remarkable hunger, drive, and an ability to learn on the job. Interest for building strong foundations with a hands-on attitude to get things done and meet short deadlines. Excellent multi-tasking and strong communication skills to coordinate between departments, especially in simplifying and explaining complex concepts. Very good attention to details and comfort with managing quality. Willing to work in a fast-paced constantly changing and collaborative environment.

Platform Services Team

Platform Services & Support team is the integral team within ZALORA Commercial department, bridging the discussions and leading projects between the Supply Chain, Operations, Tech & Commercial teams of ZALORA. The primary focus of Platform Services & Support team is to create superior experience for our key Trade business partners (brands e.g. Nike, Mango, Topshop, etc.), by focusing on (1) excellent customer service (2) fast onboarding process, (3) timely resolution of queries and (4) finding opportunities for mutual growth by focusing on new services and avenues to drive partnerships with brands to the next level.

The ZALORA Story

ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia’s leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA’s localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

Consent Disclaimer

By submitting your application for this role, you consent to ZALORA collecting, using and processing through and in ZALORA’s systems all personal data included in or provided in relation to your application. The purposes for such collection, use and/or processing shall be for conducting of ZALORA’s recruitment requirements for the present role, and identifying and evaluating other roles and career opportunities within ZALORA which you might be a good fit for. 

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