WMS Support Executive

2 weeks ago


Petaling Jaya, Malaysia Bollore Logistics Asia Pacific Full time

Key Responsibilities:

  • Manage support function in ServiceNow ticketing tool
  • Troubleshoot and resolve WMS issues
  • Liaise with Vendors, customers and internal stakeholders for issues resolution if necessary
  • Comply to SLA based issue priority for respond and resolution
  • Provide off-office standby support for P1 on rotation schedule
  • Perform analysis on problem tickets, notice the repetitive issues, determine the root cause and propose preventive and corrective action
  • Properly escalate unresolved issues to appropriate internal teams

Requirements

Years of relevant experience (local, regional, global, technical/specialized etc):

  • Minimum 5 years of implementation/support experience in Warehouse Management System and EDI integration
  • Minimum 1 year of Manhattan WMOS support experience

Competencies (knowledge, skills and Capabilities)

  • Meticulous with strong analytical skills
  • Excellent oral, written and presentation skills in English
  • Excellent interpersonal skills and team working skills, ability to build rapport with users/operations
  • Ability to prioritise and delegate
  • Proactive and able to know when to seek help
  • Strong PC skills in Microsoft Word, Excel and Powerpoint
  • Proficiency in ServiceNow ticketing tool
  • Proficiency on Microsoft Teams
  • Able to understand EDI mappings
  • Strong SQL skills preferably Oracle SQL
  • Good understanding on database concepts
  • Good understanding of different protocols/security like TCPIP, SFTP, SSH, certificates
  • Goal oriented, motivated self-starter with excellent organization skills and ability to multi tasks

Benefits

You will enjoy

  • Dental
  • Medical
  • Parking
  • Birthday Leave
  • Festival Leave


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