Conference and Banquet Manager

2 weeks ago

Bangsar, Malaysia Holiday Inn Full time

Join Our Team as Conference and Banquet Manager at Holiday Inn Kuala Lumpur Bangsar, New Hotel Opening

About Us


Nestled in the heart of a city brimming with historical charm, vibrant culture, and delectable cuisine, Holiday Inn Kuala Lumpur Bangsar sits conveniently at the crossroads of Jalan Maarof and Jalan Bangsar - a gateway to key attractions around Kuala Lumpur.

Designed with the modern traveler in mind, our hotel features 220 thoughtfully designed rooms. Guests can rejuvenate in our outdoor swimming pool and fitness center.

Our all-day restaurant serves delicious Malaysian classics, while the lobby lounge offers fresh bakes and fuss-free Grab and Go options.

Our flexible meeting spaces, including a ballroom for up to 400 guests, are ideal for organizing events.

Do you see yourself as a Conference and Banquet Manager with Holiday Inn Kuala Lumpur Bangsar?


We are seeking a passionate Conference and Banquet Manager who can combine informality and fun with professionalism and sophistication, leaders with an inclusive spirit who embrace individuality and inject positivity into their work environments.


Our colleagues are fundamental to delivering memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio.


Your day to day

Every day is different, but you'll mostly be:

  • Ensuring you have the right people, in the right numbers, with the right skills, working the right hours to deliver awesome events
  • Coaching and developing the team to maintain service delivery to brand standards and ensuring the appearance of the venue and staff are top notch
  • Organise and deliver daily briefings, meetings and training sessions as required
  • Manage and promptly resolve difficulties with service, guest comments and supplier issues; escalating as and if required
  • Manage department budgets and financial targets, attending payroll and workforce planning meetings
  • Collect and manage data derived from customer satisfaction surveys to identify trends and opportunities for continuous improvement
  • Manage and maintain stock levels for banquet resources (glassware etc.) and consumables (napkins, beverages etc.)
  • Working across teams within the hotel to deliver exceptional events

What we need from you

  • At least 2 years' experience in an F&B leadership role in an international chain hotel.
  • Ability to plan, delegate, lead and motivate a team.
  • Excellent time management and organisational skills, with great attention to detail.
  • Developed business acumen to understand budgets, forecasting, staffing levels and customer satisfaction.
  • Flexible and adaptive working approach.
  • A collaborator with a friendly and professional persona.
  • Mature and professional conflict resolution and negotiation skills.

What we offer


In return we'll give you a competitive benefit package including hotel discounts worldwide and the opportunity to progress your career with IHG.

Most importantly, we'll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued.

We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Travel is a journey. We help make it a joy.


Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week.

At Holiday Inn we thrive on making our guests stays brighter, helping them create memories that will last a lifetime.

Irresistible smiles are our specialty. We should know, we've been on our journey since 1952.

So if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn family.


Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.

Start your journey with us today.

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