Mandarin Speaking Client Support Specialist @ Food
2 weeks ago
Responsibility
- Professionally handle high volume of inquiries from clients and customers.
- You will be accountable for meeting individual (KPIs) and team goals.
- Understand and deliver business strategies and improve customer services through the execution of selfservice.
- Continuously identify work process improvements.
- Communicate to Team Leaders and (or) Manager.
- Perform officebased administrative duties whenever required.
- Must demonstrate high degree of integrity and confidentiality
- Maintain confidentiality of customer information at all times.
- Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
Requirements:
- We are looking for individuals that have an
excellent command of spoken and written English, Traditional Mandarin.
Personality traits
- Good attitude, enthusiastic, detailoriented, responsible, trustworthy, ethical and goal focused.
Customer service skills
- Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
- Analytical thinking and high problemsolving skills.
- Stress tolerance and able to work under pressured environment.
- Willing to work in
shift rotations (am/pm/midnight shift) to ensure we have
24/7 service levels. - Able to work on
public holidays and weekends. - Required to have
own transportation arrangement because we are in
24 hours operations.
Able to join on 4th / 25th September 2023.
Benefits
-
Basic RM4,000 + Up to RM500 KPI + RM20/ day Transportation (10pm - 6am) + Up to RM500 Dental Claim:
5 Working days + 2 Rotational off-days (9 hours/ shift + 1 hour break):
18 days of annual leave + 14 days of sick leave:
- 60 days of hospitalization leave
- 3 days of marriage leave
- 98 days of maternity leave
- 7 days of paternity leave
- 3 days of compassionate leave
- Able to carry forward 2 days of annual leave to the following year
- Working Location
:Subang Jaya (Next to LRT Subang Jaya, 4 mins walking distance)
Salary:
RM4, RM5,000.00 per month
Benefits:
- Dental insurance
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
Education:
- STM/STPM (preferred)
Experience:
- Customer service: 1 year (preferred)
Language:
- Mandarin (preferred)
- English (preferred)
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