Mandarin Speaking Client Support Specialist @ Food

2 weeks ago


Subang Jaya, Selangor, Malaysia JEV Management Sdn Bhd Full time

Responsibility

  • Professionally handle high volume of inquiries from clients and customers.
  • You will be accountable for meeting individual (KPIs) and team goals.
  • Understand and deliver business strategies and improve customer services through the execution of selfservice.
  • Continuously identify work process improvements.
  • Communicate to Team Leaders and (or) Manager.
  • Perform officebased administrative duties whenever required.
  • Must demonstrate high degree of integrity and confidentiality
  • Maintain confidentiality of customer information at all times.
  • Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

Requirements:

  • We are looking for individuals that have an
    excellent command of spoken and written English, Traditional Mandarin.


Personality traits
  • Good attitude, enthusiastic, detailoriented, responsible, trustworthy, ethical and goal focused.


Customer service skills
  • Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
  • Analytical thinking and high problemsolving skills.
  • Stress tolerance and able to work under pressured environment.
  • Willing to work in
    shift rotations (am/pm/midnight shift) to ensure we have
    24/7 service levels.
  • Able to work on
    public holidays and weekends.
  • Required to have
    own transportation arrangement because we are in
    24 hours operations.
-
Able to join on 4th / 25th September 2023.

Benefits
-
Basic RM4,000 + Up to RM500 KPI + RM20/ day Transportation (10pm - 6am) + Up to RM500 Dental Claim:


  • 5 Working days + 2 Rotational off-days (9 hours/ shift + 1 hour break):
-
18 days of annual leave + 14 days of sick leave:

  • 60 days of hospitalization leave
  • 3 days of marriage leave
  • 98 days of maternity leave
  • 7 days of paternity leave
  • 3 days of compassionate leave
  • Able to carry forward 2 days of annual leave to the following year
  • Working Location
    :Subang Jaya (Next to LRT Subang Jaya, 4 mins walking distance)

Salary:
RM4, RM5,000.00 per month

Benefits:

  • Dental insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Performance bonus

Education:

  • STM/STPM (preferred)

Experience:

  • Customer service: 1 year (preferred)

Language:

  • Mandarin (preferred)
  • English (preferred)
Expected Start Date: 09/25/2023

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