Client Support Specialist

1 week ago


Subang Jaya, Selangor, Malaysia HealthMetrics Full time

Summary:

Contract Role: 24 Months (renewable)

Salary Range:
RM2000-RM3000

Rotating shift including weekends and public holidays
5 days work, 2 days off

Job Responsibilities

  • Processing of nonmedical nonpanel reimbursement claims/emergency outpatient guarantee letters/emergency inpatient initial guarantee letters submitted by relevant stakeholder as and during assigned night shifts.
  • Attend to all incoming queries through the company's communication channels (HealthMetrics portal and etc) from service providers or corporate clients
  • Understand the stakeholders' needs, clarify information, investigate and conduct research for every issue that arise, and provide solutions and/or alternatives
  • Support stakeholders on operational matters that includes system training, troubleshooting support, and any relevant matters
  • Record and escalate follow up requests, queries, and complaints to the respective CSS
  • Any tasks required by Management from time to time

; Requirements:

  • At least 1 2 years of experience handling customer service
  • Must be available to work on rotational shifts including public holidays and weekends
  • Track record of overachieving quota
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent verbal and written communication skills
  • Ability to multitask, prioritize and manage time effectively
  • Strong phone contact handling skills and active listening
  • Ability to stay calm when customers are stressed or upset
  • A positive attitude, energetic approach, and selfmotivation are all essential


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