Service Desk Intern

2 weeks ago


Klang, Selangor, Malaysia SRKK Group Full time

Troubleshooting:
Diagnose and resolve hardware, software, and network problems.

  • Incident Management: Log incidents accurately and prioritize using a ticketing system.
  • Customer Service: Provide clear solutions and escalate complex issues when needed.
  • Collaboration: Coordinate with IT teams and vendors for effective resolutions.
  • Proactive Monitoring: Monitor alerts and address potential problems promptly.
  • SLA Adherence: Meet response and resolution time targets set by SLAs.
  • Continual Improvement: Contribute to enhancing processes and service delivery.

; Requirements:

  • Education: Preferably pursuing a Bachelor's in Computer Engineering, Computer Science, Networking, Computer Forensics, Cloud Computing, or related fields.
  • Certifications: CompTIA A+, Network+, ITIL Foundation are a plus.
  • Technical Skills: Familiarity with Windows, Office 365, Active Directory, basic networking.
  • Communication: Strong verbal and written skills for clear client interactions.
  • Problem-Solving: Analytical mindset to diagnose and resolve technical issues.
  • Time Management: Handle tasks, prioritize, and meet deadlines in a dynamic environment.
  • Teamwork: Collaborate well within a diverse team to solve challenges.
  • Adaptability: Willingness to learn and adapt to evolving technologies.
  • Professionalism: Maintain empathy and patience when addressing IT concerns.
  • Experience: Prior customer support or IT helpdesk experience is a bonus.


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