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Team Leader
2 weeks ago
Are you FUN, PASSIONATE, and TRUSTWORTHY? Come and be part of our team REDBERRY CONTACT CENTER SDN BHD is currently looking for new hires.
LOCATION:
Redberry City, Seksyen 13, Petaling Jaya
WORKING DAYS:
Monday - Friday, 9 :30 am - 7:00 pm
BASIC SALARY:
RM2500 - RM3500
OVERRIDING COMMISSION:
UP TO 5K
Requirements:
- At least 1 year(s) of working experience in the Financial Industry specializing in Insurance is an added advantage
- Aspired telesales looking for a career prospect is welcomed
- Critical thinking and analytical thinking.
- Able to multitask, work independently with mínimal supervision.
- Required skill(s): coaching skills, leadership and mentoring, People Management.
- Good interpersonal skills & Good communication skills in English & Bahasa Malaysia
- Must be an energetic, positiveminded and good team player
- Ability to communicate effectively on an individual and group basis.
- Ability to work under pressure
- At least 1 year(s) of working experience in the related field is required for this position.
- Applicants should be Malaysian citizens or hold relevant residence status
- Fulltime position available
Responsibility
- To assist Campaign Manager in daytoday operations and to supervise a team of Telesales Executives
- To lead and deliver quality sales & services
- To support business' activities for improving quality and contribute business growth
- To support and enable team members to achieve KPI in productivity i.e. call target, sale revenue target, productivity
- To motivate, coach and inspire team members to achieve the sales target
- To handle and resolve inquiries escalated from team members as necessary
- To ensure all team members understand the company policy, management procedure, and the use of systems & telephone
- To monitor team member attendance
- To review goals for each team member and the whole team based on daily, weekly and monthly
- To ensure the team and daily tracking report are updated and accurate
- To assign lead to team members in an effective and fair manner
- To ensure team members are familiar with product knowledge and program specification
- To ensure team members strictly adhere to call center discipline and guidelines
Benefits
- EPF
- SOCSO
- Annual Leave
- Overriding Commission
Job Types:
Full-time, Contract
Salary:
RM2, RM3,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
Experience:
- telesales: 2 years (preferred)
Team Leader: 1 year (preferred)
Language:
- English (preferred)
License/Certification:
- PCEIA (LIFE) (preferred)
- PCEIA (GENERAL) (preferred)
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