Front Desk Team Leader

1 month ago


Subang Jaya, Selangor, Malaysia Hilton Full time

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Front Desk Team Leader is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations, the Transportation team, Concierge, and telephone service centre.

What will I be doing?

As the Front Desk Team Leader, you will be responsible for performing the following tasks to the highest standards:


• Maintain high customer service focus by approaching your job with the customers always in mind.


• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.


• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.


• Be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.


• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.


• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.


• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.


• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.


• Agree and implement actions to make improvements to customer service.


• Positively dealing with and learn from customer complaints and comments with follow-up and feedback to the Director of Operations.


• Coordinate with the Housekeeping department to ensure cleaning is followed-up.


• Maintain guest histories to assist with returning guests.


• Attend and participate in regular operational and hotel meetings.


• Communicate goals to the team.


• Provide city information to guests.


• Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before guests ask.


• Ensure the shift is reviewed, and handovers and briefings are carried out.


• Getting members of the team to work cooperatively with others.


• Create an environment where "everyone sells".


• Keep the team up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars.


• Plan ahead and ensure adequate resources are available.


• Set and agree to departmental objectives for self and team.


• Attempt to communicate with guests in guest's native language if applicable.


• Have complete knowledge of operational systems at the Front Office.


• Carry out any other reasonable duties and responsibilities as assigned.


• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Front Desk Team Leader serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:


• Able to perform moderately complex mathematical calculations without error.


• Able to read, listen and communicate effectively in English, both verbally and in writing to meet business needs.


• Able to access and accurately input information using a moderately complex computer system.


• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.


• Good interpersonal skills to provide overall guest satisfaction.


• Able to work under pressure and deal with stressful situations during busy periods.


• 1 to 2 years of related working experience preferred.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all


  • Team Leader

    2 weeks ago


    Subang Jaya, Selangor, Malaysia Evolt Karting Sdn Bhd Full time

    Every successful business must maintain a strong relationship with its customers. The Team Leader - Customer Service (Front Desk) role serves to bridge the business with the customer. That means communication is key for this role; the Team Leader must be able to build and maintain strong relationships with the customer base, providing information about the...


  • Subang Jaya, Selangor, Malaysia HOTEL DOUBLE NINE (SS2) SDN BHD Full time

    A Hotel Front Desk Agent is a professional who is responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services.Job Types: Full-time, Permanent, Contract,...


  • Subang Jaya, Selangor, Malaysia Inmagine Full time

    Seeking a skilled maestro of first impressions and office operations As our Front Desk Ambassador Extraordinaire, you'll be the conductor of hospitality and efficiency, ensuring every visitor feels welcome and every task flows smoothly. Join us in orchestrating excellence at the forefront of our organization.The Job:- Front Desk Management: Answer incoming...

  • Support, Front Desk

    2 weeks ago


    Subang Jaya, Selangor, Malaysia Apex Pharmacy Marketing Sdn Bhd Full time

    HERE YOU ARE. Another day at the office. Time to go home. Remember how proud you were when you landed that great job in that illustrious organization. And now? Well, your work's okay, your colleagues are pretty nice and the office parties get pleasantly out of hands at times. Of course you're keeping your eyes open. You're still very ambitious. You have...


  • Subang Jaya, Selangor, Malaysia Avante Hotel Full time

    To lead and supervise the day-to-day operation of the Front Office department. To ensure the Front Office team provides prompt, friendly and efficient service. To ensure all guest requests, inquiries and concerns are addressed in a timely manner and recorded in log book. To support and to provide manning coverage to any Front Office section when required. To...

  • Front Desk Personnel

    2 weeks ago


    Subang Jaya, Selangor, Malaysia IDP Education Ltd Full time

    IDP helps people to achieve their goals through studying abroad. By pursuing a global education at the beginning of their careers, we help them experience life-changing opportunities.We've been doing it for over 50 years creating a huge network of opportunity with offices in 32 countries. Our extensive network of approachable expert Counsellors work with...

  • Admin Front Desk

    2 weeks ago


    Subang Jaya, Selangor, Malaysia Smartrend Recruitment & Consultancy Full time

    Attends to all incoming calls and route calls appropriately to pertinent individual. Sorts all incoming mails/courier service and ensure distribution is made to the right recipient Handle walkin at reception counter, welcoming visitors with greetings, clear direction and address them appropriately. Set up meeting rooms for all meetings and assist in event...

  • Front Desk Officer

    2 weeks ago


    Subang Jaya, Selangor, Malaysia Beacon Hospital Sdn Bhd Full time

    DUTIES & RESPONSIBILITIES:1. Front DeskA. Provide efficient trafficking Ability to handle incoming visitor and phone traffic effectively.B. To provide quality customer service - Greet all customers with a friendly smile, be pleasant, friendly, offer assistance and be helpful in a positive manner.C. To create strong customer relationships & maintain a warm...


  • Subang Jaya, Selangor, Malaysia NEXTDC Full time

    Company DescriptionAt NEXTDC we have been building the heart of Australia's high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies.We are establishing a new data centre in Petaling Jaya,...

  • Team Leader

    2 weeks ago


    Subang Jaya, Selangor, Malaysia TaskUS Full time

    So what does a Team Leader really do? Imagine yourself going to work with just a single thing on your mind: to provide the best customer experience for your clients. At the same time, as you look at your tasks for the day, you must be able to drive the performance of your Teammates in order for them to continuously hit their goals. You must be able to coach...

  • One Utama Front Desk

    2 weeks ago


    Subang Jaya, Selangor, Malaysia Dr Clinic Full time

    Job Scope: Prefer aged 1830 age Greeting and welcoming visitors, clients, and guests in a friendly and professional manner. Managing incoming calls, directing them to the appropriate individuals or departments, and taking messages when necessary. Providing information about the organization, its products, services, and policies to visitors and callers....

  • Outlet Team Leader

    2 weeks ago


    Subang Jaya, Selangor, Malaysia Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...


  • Subang Jaya, Selangor, Malaysia Nala Groups Full time

    Job Position: Service Desk Support Assistant Team LeaderJob ID: C(A45)AHCompany Background: IT Solution Service ProviderSalary Range: Basic MYR6,500 MYR10,000Working Days: 5 days Shift rotation 9am-6pm / 3pm-12am / 12am-9am shiftLocation: Plaza Ascent near Paradigm PJBenefit: 13th month salary Medical benefit, vision benefit, dental benefit, attendance...


  • Subang Jaya, Selangor, Malaysia Polymorph Recruitment Full time

    They're a top-tier educational hub specializing in tailored teaching methods, particularly for children with specific learning disorders. Their focus is on boosting confidence, unlocking potential, and reigniting a love for learning. They set the standard in literacy intervention, with therapists trained to provide personalized instruction and continuously...


  • Subang Jaya, Selangor, Malaysia Smartrend Recruitment & Consultancy Full time

    Attends to all incoming calls and route calls appropriately to pertinent individual. Sorts all incoming mails/courier service and ensure distribution is made to the right recipient Handle walkin at reception counter, welcoming visitors with greetings, clear direction and address them appropriately. Set up meeting rooms for all meetings and assist in event...


  • Subang Jaya, Selangor, Malaysia Smartrend Recruitment & Consultancy Full time

    Attends to all incoming calls and route calls appropriately to pertinent individual. Sorts all incoming mails/courier service and ensure distribution is made to the right recipient Handle walkin at reception counter, welcoming visitors with greetings, clear direction and address them appropriately. Set up meeting rooms for all meetings and assist in event...

  • Team Leader

    2 weeks ago


    Subang Jaya, Selangor, Malaysia TaskUS Full time

    About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media,...

  • Team Leader

    2 weeks ago


    Subang Jaya, Selangor, Malaysia Gratitude India Full time

    Bachelor's degree or equivalent diploma. Dynamic leader with experience and passion for managing large and diverse teams across multipleworkflows in a fast-paced environment, able to deal with rapid change and ambiguity. Advantage: Freight forwarding industry knowledge (shipping documentation, VGM, EDI, MBL) Advantage: Proficient with Microsoft Excel and...


  • Subang Jaya, Selangor, Malaysia Hilton Full time

    Housekeeping Team Leader / SupervisorHousekeeping - Team Leader / SupervisorWhat will I be doing?As a Housekeeping - Team Leader / Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel.Specifically, a Housekeeping - Team Leader / Supervisor will perform the following tasks to the highest...

  • Team Leader

    2 weeks ago


    Subang Jaya, Selangor, Malaysia Opah IT Full time

    PJ, São Paulo On-siteNós somos a OpahIT e temos uma oportunidade como Team leader - operacionalUm pouco sobre nós:Somos especialistas em desenvolvimento de sistemas e fãs da velocidade e eficiência na entrega do projeto.Temos na nossa essência um espírito jovem e disruptivo: somos movidos por desafiosTrabalhamos com profissionais capacitados e...