Team Leader

1 week ago

Subang Jaya, Selangor, Malaysia TaskUS Full time

So what does a Team Leader really do? Imagine yourself going to work with just a single thing on your mind: to provide the best customer experience for your clients.

At the same time, as you look at your tasks for the day, you must be able to drive the performance of your Teammates in order for them to continuously hit their goals.

You must be able to coach and manage the Teammates under your supervision, and act as a bridge between your Teammates and the other departments.


As a Team Leader, you will:

  • Manage daytoday planning and operations of your team;
  • Make sure that each of your Teammates delivers on his/her Service Level Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs);
  • Organize and handle the team and make sure everyone adheres to their schedules;
  • Train and help in the development of your team by conducting team huddles and coaching sessions;
  • Evaluate strengths and weaknesses of your Teammates;
  • Offer solutions for your team's growth and development;
  • Create reports of your team's performance and document feedback from your client;
  • Manage issues that might arise, including HRrelated ones;
  • Think of solutions creatively; and
  • Act as the liaison between the management and your team. So, do you have what it takes to be a Team Leader?

Requirements:

  • At least two (2) years of relevant Team Leader experience managing a minimum of 10 teammates while working in a customer support role in an outsourcing or similar company
  • Excellent verbal and written communication skills
  • Aboveaverage technical knowhow
  • Familiarity with E-Commerce, ZenDesk, or any other CRM tools
  • Flexibility and willingness to work on different shifts At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.


About Us TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands.

Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech and HealthTech.

As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland, and Colombia.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

TaskUs is an Equal Opportunity Employer.

DEI:
In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

  • Team Leader

    1 week ago

    Subang Jaya, Selangor, Malaysia TaskUS Full time

    About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media,...

  • Team Leader

    1 week ago

    Subang Jaya, Selangor, Malaysia Evolt Karting Sdn Bhd Full time

    Every successful business must maintain a strong relationship with its customers. The Team Leader - Customer Service (Front Desk) role serves to bridge the business with the customer. That means communication is key for this role; the Team Leader must be able to build and maintain strong relationships with the customer base, providing information about the...

  • Team Leader

    1 week ago

    Subang Jaya, Selangor, Malaysia Gratitude India Full time

    Bachelor's degree or equivalent diploma. Dynamic leader with experience and passion for managing large and diverse teams across multipleworkflows in a fast-paced environment, able to deal with rapid change and ambiguity. Advantage: Freight forwarding industry knowledge (shipping documentation, VGM, EDI, MBL) Advantage: Proficient with Microsoft Excel and...

  • Housekeeping Team Leader

    1 week ago

    Subang Jaya, Selangor, Malaysia Hilton Full time

    Housekeeping Team Leader / SupervisorHousekeeping - Team Leader / SupervisorWhat will I be doing?As a Housekeeping - Team Leader / Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel.Specifically, a Housekeeping - Team Leader / Supervisor will perform the following tasks to the highest...

  • Team Leader

    1 week ago

    Subang Jaya, Selangor, Malaysia Opah IT Full time

    PJ, São Paulo On-siteNós somos a OpahIT e temos uma oportunidade como Team leader - operacionalUm pouco sobre nós:Somos especialistas em desenvolvimento de sistemas e fãs da velocidade e eficiência na entrega do projeto.Temos na nossa essência um espírito jovem e disruptivo: somos movidos por desafiosTrabalhamos com profissionais capacitados e...

  • Housekeeping Team Leader

    1 month ago

    Subang Jaya, Selangor, Malaysia Hilton Full time

    Housekeeping - Team Leader / Supervisor What will I be doing? As a Housekeeping - Team Leader / Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping - Team Leader / Supervisor will perform the following tasks to the highest standards:Allocate work duties to Team...

  • Team Leader

    1 week ago

    Subang Jaya, Selangor, Malaysia Manpower Group Malaysia Full time

    Job Title Team Leader (Mandarin) - LogisticsRequirements: Bachelor's degree preferred. Language proficiency in English,Malay, Cantonese & Mandarin is mandatory. Experience in handling a telesales team with proven track record in sales targets. Experience dealing with Customer and Clients in a business environment. Sales experience is required. Significant...

  • Team Leader

    1 week ago

    Subang Jaya, Selangor, Malaysia Kimberly-Clark Full time

    Your Job:You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking...

  • Team Leader

    1 week ago

    Subang Jaya, Selangor, Malaysia Redberry Contact Center Sdn Bhd Full time

    Are you FUN, PASSIONATE, and TRUSTWORTHY? Come and be part of our team REDBERRY CONTACT CENTER SDN BHD is currently looking for new hires.LOCATION:Redberry City, Seksyen 13, Petaling JayaWORKING DAYS:Monday - Friday, 9 :30 am - 7:00 pmBASIC SALARY:RM2500 - RM3500OVERRIDING COMMISSION:UP TO 5KRequirements: At least 1 year(s) of working experience in the...

  • Outlet Team Leader

    1 week ago

    Subang Jaya, Selangor, Malaysia Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Team Leader

    1 week ago

    Subang Jaya, Selangor, Malaysia SMM Education Group Full time

    Ensuring the smooth operation of the branch's daily operations and ensuring the quality meets the requirement as set by the Company. Undertake proper arrangement, handle and manage tuition/ daycare related matters. Report all matters to Branch Principal/ Assistant Branch Principal. Report to operation manager if centre do not have branch principal or...

  • Front Desk Team Leader

    3 weeks ago

    Subang Jaya, Selangor, Malaysia Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Front Desk Team Leader

    1 month ago

    Subang Jaya, Selangor, Malaysia Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Team Leader, Apac Customer Care Centre

    1 week ago

    Subang Jaya, Selangor, Malaysia Johnson & Johnson Full time

    Position Summary: Johnson & Johnson Medtech is recruiting for a Team Leader, APAC Customer Care Centre, located in Pinnacle Sunway (KL Hub). The CS Team Leader is responsible for leading teams of CS Coordinators for responsible market to perform transactional services to customers and other CS stakeholders. The CS Team Leader is expected to be proficient in...

  • Team Leader, Call Center

    1 week ago

    Subang Jaya, Selangor, Malaysia ENVO BPO SERVICES Full time

    A team leader provides guidance and instruction to a working group about a project or portfolio of projects. They are in charge of delegating work, overseeing progress towards goals, and coaching team members as needed. Team leads often serve as de-facto mentors for the team, even if they don't have a manager title and manage a Mandarin Team for Hong Kong...

  • Team Leader

    1 week ago

    Subang Jaya, Selangor, Malaysia MPSG Development Sdn Bhd Full time

    Branch : Petaling Jaya**Benefits**:- Claim : dentist, medical check up, body check up, petrols- EPF, EIS & SOCSO AvailableWork Hour : 9.00am - 5.30pm Monday to Friday- 10% from Current Salary + Monthly High Commission- Manage a team of recovery officers especially in ensuring collections are up to par with targets set- Sets Credit & Collection operations...

  • Team Leader

    1 week ago

    Subang Jaya, Selangor, Malaysia ENVO BPO SERVICES SDN. Full time

    Responsibility To lead the daytoday running of the campaign. To make sure that the KPIs set by the Management for the campaign are achieved. To set deadlines to achieve the tasks given. To monitor agents' performance including call reviews. To ensure sufficient head counts report to work daily. You will be informed of the minimum head count for the campaign....

  • Team Leader

    1 week ago

    Subang Jaya, Selangor, Malaysia Asia Assistance Network(M) Sdn Bhd Full time

    ABOUT THE COMPANY:Located in the heart of Petaling Jaya, Malaysia, Asia Assistance Network (M) Sdn. Bhd. has emerged as Malaysia's leading assistance service provider and third party administrator as well as earned a global reputation as Asia's top medical assistance provider. Founded in 1998, we are based in Petaling Jaya, Malaysia with offices all over...

  • Team Leader

    1 week ago

    Subang Jaya, Selangor, Malaysia IGT Malaysia Full time

    GENERAL SUMMARY:Be accountable in ensuring that client/customer goals are met by analyzing work volume variances to forecast, adjusting scheduling/staffing/planning levels as necessary and supporting a global strategy to improve productivity.DUTIES & RESPONSIBILITIES: Analyze past volume and staffing patterns, using historical and forecasted data, to ensure...

  • Team Leader

    1 week ago

    Subang Jaya, Selangor, Malaysia AEGIS BPO MALAYSIA SDN. BHD. Full time

    Principal Accountabilities (Key Result Areas) To ensure desired customer delight by providing satisfactory response to customer interaction.Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services.Evolve more effective work process for improving customer interactions.Constantly monitor & review...