Manager Gbs Procure to Pay

2 weeks ago


Subang Jaya, Selangor, Malaysia SIEMENS MALAYSIA SDN. BHD. Full time

Area Responsibilities:

  • Responsibility for day-to-day operational management and contractual provision of the respective service portfolio with regards to agreed SLAs, quality, budget, savings, compliance, and customer satisfaction within the center. Driving people development with high performance culture
  • Manage work sharing, the organization in teams, reporting and the monitoring of task and target completion.
  • Provide services to internal / External customer according to company regulations &
- guidelines. Extend the co-operation with current customers. Contribute to people development and high-performance culture.
  • Responsible for the setup of operational management of BL service portfolio delivery and fulfillment with respect to the customer demand.
  • Support service line head across the service line with responsibility for processes and projects
  • Ensure support at a regional level for the deployment of the GBS business strategy.
  • Accomplish and participations on compliance program and internal control activities.
  • Maintain relationship with partners on operational level, monitor their performance and in case of any discrepancies initiate corrective actions.
  • Foster fulfillment of the contract with respect to customer. Manage supplier relationships to ensure high quality of services.
  • Manage employees (e.g., selection, training, assessment, promotion, and replacement) in line with laws and corporate guidelines.

o Drive people development through:
o Fostering high performance and talent development culture. o Setting relevant targets and monitoring their achievement. o Giving frequent and specific feedback to employees and team leaders on their performance and personal development options.

Job Requirements:

  • Minimum total years. Typically, 4 to 7 years of experience within service operations/service management area (in two or more business processes.
  • Service Management (SLA and KPI management, escalation management including Siemens compliance program, internal controls responsibility)
  • Team Management, Leadership and coaching capabilities
  • Communication Skills (Fluent spoken and written English)
  • Knowledge and Experience in Financial Accounting / Siemens Financial Reporting/implementation Guidelines
  • Proficiency in SAP functionality
We are Siemens. - We're made up of 351,000 of the world's smartest minds. - We create innovations that matter. - And champion the people who make them happen. - It's the people who make our company, not the other way around. - So we give everyone a voice. - We don't shout about things. - Our actions speak loudly enough. - We share our ideas and talk about what's coming next. - Because we're making the future. - And we invite you to join us.
Bachelor's or Equivalent

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