Director Ecommerce

1 week ago


Subang Jaya, Selangor, Malaysia DKSH Full time

Location:

Petaling Jaya, MY, MY
Job Function:Digital
Requisition Number:141096
Description:


Job Summary


Lead DKSH's end-to-end eCommerce operations in Malaysia to drive profitable expansion of the online business for our clients and customers.


Responsibilities:

Develop and execute MY ECOM growth strategy:

  • Work closely with the Regional e-commerce Director and MY market leader to accelerate DKSH's e-commerce business.
  • Develop sustainable strategies to grow each brand/client business across channels and customers.
  • Drive business development by developing new revenue streams and supporting the organization to acquire new brands/clients.

Results and KPI-driven leadership:

  • Accountable for eCommerce business KPIs including GMV, net sales, traffic, conversion, and AOV.
  • Accountable for bottomline KPIs including Accounts Receivable, Claims receivable, EBIT margin, and inventory levels.
  • Conduct business reviews with clients and customers to share insights and actionable recommendations for growth.

Effective and collaborative team leader:

  • Experience managing a team of operations and key account managers to deliver upon targets and objectives.
  • Empower team with skills and expertise needed for eCommerce success through playbook development, training, and best practice sharing.
  • Work closely with crossfunctional partners in finance, HR, client management, and modern trade.
  • Collaborate with peers across the region to share and implement best practices.
  • Has omnichannel experience and would guide the development of omnichannel practices internally.

Key Account Leadership:

  • Lead key account relationships with eCommerce retailers, particularly Lazada, Shopee, and Foodpanda.
  • Engage in annual joint business planning and negotiate campaign and promotional calendars.
  • Omnichannel experience working with modern trade online retailers such as Lotus preferred.

Drive operational excellence:

  • Work with local teams to forecast revenue, establish budgets, and set targets.
  • Manage forecasting and inventory levels in collaboration with clients, client managers, and customers.
  • Oversee reporting and automation initiatives.
  • Ownership of A&P management, AR, and trade claims recovery from clients within contracted terms.

Job Requirements

  • Bachelor's Degree or professional qualification in a related discipline.
  • Highly motivated individual with 810 years of experience, of which 68 years of eCommercespecific experience in building and driving eCommerce businesses, at least 45 years in a manager role.
  • Preferably from FMCG, Eenabler, or Platform background.
  • Strong Commercial Acumen: Possess strong analytical and problemsolving skills.
  • Excellent Communicator: Authentic and straightforward with strong negotiation skills.
  • Strong collaboration skills: Ability to work effectively with multiple stakeholders including clients, customers, and crossfunctional teams.
  • Able to operate in a fastpaced and changing market environment.
  • Entrepreneurial: selfdriven and act with a pioneering spirit.
- #LI-CG1

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