Assistant Manager Operations

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

  • Job description

Why join us?
Reconciliations is a centralized function accountable for producing reconciliations for Markets and Securities Services.

The main function of the Reconciliations teams is to ensure that data held on the Group's systems agree with various third parties and between internal systems at a transaction and/or position level.

This is done across various platforms/systems. The team will then allocate and escalate exceptions to the business areas responsible for resolving the discrepancies.

The main tasks undertaken are:

The Opportunity:

  • Understand the process functions and objectives irrespective of Business Areas
  • Understand Management Information requirements and produce Weekly and Monthly MI reports for Management.
- iCATS and LMS are updated in timely manner.

  • Manage resources by creating and implementing Leave Planner for the team.
  • Prepare and Update Emergency Escalation Plan for Operations Teams. (BCP).
  • Provide leadership and customer service to all, both top and lower Management, consistent with Group and Company policies and standards. Leading a cohesive team, working in a supportive team environment driven by people centric values.
  • Provide support for any adhoc project to the Head of Operations and Operation teams for any work involving collation, analysis, forecasting and budgeting relating to Operational data.
  • Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
  • The need to implement the Group Compliance Policy, as applicable to their role.
  • The requirement for each employee to be aware of the Operational Risk scenario associated with their role and to ensure that all actions during their employment with HSBC take account of the likelihood of operational risk occurring.

What you'll do:

Leadership & Teamwork:

  • To lead innovation and change within their respective teams and to inculcate a positive environment where team members feel encouraged to contribute and drive improvements within the process.
  • To provide support for any adhoc project to the Head of Operations and Operation teams for any work involving collation, analysis, forecasting and budgeting relating to Operational data.
  • To build a strong control culture to prevent any operational losses by establishing forums and methods to scrutinize exceptions/errors and to prevent potentially fraudulent situations through strong internal audit and staff feedback mechanisms.
  • To motivate and develop teams to meet business objectives.
  • To create a robust team environment where skills, knowledge and best practices are openly shared to achieve individual, team and business goals.
  • To proactively suggest and design improvements in process workflows.
  • To assist in managing daytoday operations and trains peers as needed.

Risk & Control:

  • Lead for DIM updates and regular reviews.
  • Embeds risk and control principles in daily processes (e.g. Information security, segregation of duties) to their work and any under their supervision.
  • Ensure completion, control and adherence to SLA by use of appropriate daily and weekly checklists.
  • Perform regular quality and control checks on assigned reconciliation queues.
  • Manage internal errors and internal quality trend. Suggest, implement and monitor preventive measures.
  • Lead resolution and monitoring of BRCM or audit issues. Active participation in Risk and Control forums.
  • Ensure full involvement in GFA/Compliance reviews.
  • To effectively manage the implementation of reporting tools and guidelines for all processes, identifying and escalating issues for resolution as appropriate.
  • To fully communicate and implement procedural changes and initiatives.
  • To manage contingency planning for the teams and process.
  • To create and design reporting templates and tools for operations.

Results Orientation:

  • Monitoring / clearing of outstanding items / breaks, as specified in DIM and daily checklist
  • Ensure chaser procedure is being observed for all reconciliation. Any unresolved breaks are escalated in a timely manner
  • Ensure all system issues within the reconciliation are escalated on a time manner.
  • 100% Compliance with DIMS during desk review.
  • To ensure 'knowledge retention' in the team by reinforcing risk and control concepts through continuous staff training and mentoring.
  • MI maintain agreed MI data and communication accurately and supporting statistics/reports/dashboards are presented within agreed timescales.

Change Management:

  • Provide feedback on bottlenecks, hotspots, dependencies to increase process efficiency and possible saves.
  • Work closely with efficiency / change team on YB projects / process improvement ideas
  • Influence team members on the decision made that will help to improve the productivity or quality of work
  • To work closely with the central team in rolling out improve

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