Client Support Coordinator

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time
Engaging with clients to address queries and provide information about our trading platforms and service offerings.

  • Assisting clients in resolving technical and troubleshooting issues.
  • Collaborating with different departments to efficiently resolve client concerns.
  • Monitoring and reviewing live chat conversations to maintain the highest quality standards within the department.

Requirements:

  • Excellent English communication skills, both written and verbal, are essential.
  • Proficient in computer usage, with excellent command of CRM systems.
  • Strong attention to detail, adept at multitasking, and capable of managing a significant volume of inquiries while maintaining accuracy.
  • Demonstrated ability to multitask effectively.
  • Collaborative team player with excellent interpersonal skills.

Benefits

  • Opportunities for enriching career growth, including exposure to regional contexts
  • Ongoing teambuilding initiatives
  • Celebrations for festive occasions and monthly birthdays
  • Complimentary snacks and beverages available in the office pantry
  • Healthcare coverage (medical, dental, optical), gym benefits
  • Flexibility in smart casual dress code
  • Young, vibrant and open work culture


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