Client Support Executive

1 month ago

Kuala Lumpur, Kuala Lumpur, Malaysia Marsh Full time

Marsh McLennan (MMC) is seeking candidates for the following position based in the Kuala Lumpur Shared Services Operations Office in Q Sentral:

Client Support Executive - Contact Centre (Supporting Singapore)

What can you expect?

  • Be a part of a regional operational shared service center
  • Interact diverse colleagues and stakeholders from various line of business within MMC

What is in it for you?

  • Career Development and Training Opportunities
  • Explore opportunities to work on regional and global projects
  • Conducive Smart Office work environment

We will count on you to:

  • Provide quality customer service to clients over phone call, email or on portal navigation to resolve client's enquiries efficiently, including liaising with internal & external clients.
  • Provide customers with product and service information
  • Identify and escalate priority issues and able to route calls to appropriate resource
  • Complete call logs to ensure that the day to day transactions performed are tracked accurately and in timely manner
  • Follow up customer calls where necessary and document all call information according to Standard Operating Procedures (SOP) while ensuring SLA requirements are met.

What you need to have:

  • A Bachelor's Degree in any field
  • 1-3 years experience in Contact Centre/Call Centre Environment
  • Proficient in MS Office (Pivot Table, Excel Formulas and Words)
  • Ability to understand, speak, read and write English is required
  • Ability to understand and converse in Mandarin is an advantage
  • Must possess professional and friendly attitude and be able to quickly develop a rapport with customers over the phone

What makes you stand out:

  • Experience supporting shared service operation
  • Ability to understand, read and write Traditional/Simplified Chinese
  • Ability to systematically manage and retrieve data
  • Strong analytical skills and detail-oriented to comprehend and summarize appropriate information
  • Excellent coordination and listening skill and be able to ask probing questions to understand concerns

Marsh & McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit , follow us on LinkedIn and Twitter @mmc_global or subscribe to BRINK.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

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