Client support associate

1 month ago


Kuala Lumpur, Kuala Lumpur, Malaysia Telekom Malaysia Berhad Full time

Job Description:
Telekom Malaysia Berhad is seeking a Client Support Associate to join our team on a part-time basis. This is a work-from-home position based in Kuala Lumpur, Malaysia.

As an Associate Level role, we are looking for a candidate with at least 4 years of experience in a similar role.


Responsibilities:
1. Provide outstanding customer service via phone, email, and chat to clients 2. Assist clients with product inquiries, account management, and issue resolution3. Collaborate with internal teams to ensure client needs are met in a timely manner4. Maintain accurate records of client interactions in the CRM system5. Identify opportunities for process improvement and provide feedback to management6. Stay up-to-date on product knowledge and industry trends to better assist clientsRequirements:1. Hardworking and reliable individual who can work independently in a remote setting2. Excellent communication skills and the ability to actively listen and empathize with clients3. Strong problem-solving skills and the ability to think critically in challenging situations4. Adaptability to navigate through different client personalities and situations5. Innovative mindset to suggest creative solutions to complex problems6. Proficiency in Microsoft Office suite and CRM software7. High school diploma or equivalent Benefits:1. Dental insurance to support your health and well-being2. Paid sick leave to ensure you can take care of your health when needed3.

Profit sharing opportunities to reward your hard work and dedicationEqual Opportunity Statement:
Telekom Malaysia Berhad is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law

How to apply:
Apply on Grab Jobs and you will be notified if shortlisted for the job.

  • Kuala Lumpur, Kuala Lumpur, Malaysia Gerson Lehrman Group Full time

    GLG is seeking an Associate to support PSF clients in Singapore. GLG SEA Associate will be responsible for managing and executing primary deliverables to add value to GLG clients based in South East Asia.Research Associates help to drive GLG's business model and develop their segments client base through close coordination with senior members of the team and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Capital Dynamics Asset Management Sdn. Bhd. Full time

    Operating since 1997 as a licensed fund manager, Capital Dynamics is expanding into unit trust management business in Malaysia. We seek Client Services Associates to support our fast-growing base of investors.Based in Kuala Lumpur, your roles and responsibilities will include: o Resolve constant flow of clients' enquiries and feedback in a timely,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Malaysia Full time

    Associate, Business Support (GEGM Corporate Direct)Job Scope Issuance of policy (Nationwide) Endorsement Manual Batching (Motor & Non-Motor) CBC Report Sorting & Posting of Policies (Nationwide) Bank-In Cheque Reprint New/Renewal/Endorsement Policies Attending Direct Client Enquiry Attending Pac Leace Enquiry Credit Card Payment Transaction Policy Printing...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Capital Dynamics Full time

    Operating since 1997 as a licensed fund manager, Capital Dynamics is expanding into unit trust management business in Malaysia. We seek Client Services Associates to support our fast-growing base of investors.Based in Kuala Lumpur, your roles and responsibilities will include:Resolve constant flow of clients' enquiries and feedback in a timely, professional...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Qsr Brands Full time

    Job Description:QSR Brands is looking for a Chat Support Associate to join the team on a part-time basis, working from home in Kuala Lumpur, Malaysia.No previous experience needed for this Entry Level role - we seek reliable and motivated individuals eager to learn and advance within our organization.Responsibilities:Respond promptly and professionally to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Qsr Brands Full time

    Job Description:QSR Brands is looking for a Chat Support Associate to join the team on a part-time basis, working from home in Kuala Lumpur, Malaysia.No previous experience needed for this Entry Level role - we seek reliable and motivated individuals eager to learn and advance within our organization.Responsibilities:Respond promptly and professionally to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MyGlit Full time

    Role:Any OtherTimings:Flexible (Permanent)Industry:BPO / ITESProcess:VoiceFunctional Area:Any OtherWork Mode:Work from officeKey Skills: Communication Inbound BPO BPO Voice Process Communication Skills BPO Skills BPO industry BPO Recruitment CSR We are #hiring for a leading BPO in KL and Johor looking for Customer service representative agents.Role: CSR...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Affin Bank Full time

    Associate Director, Client CoverageCreate your future with Affin You too can make a difference.Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry - you can make a difference too.Assist Director, Client Coverage with the following:Acquire new clients and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Glints Full time

    We are looking for a Customer Support Associate for our prestigious client in the software development industry. This is a hybrid position based in Kuala Lumpur, Malaysia. Key Responsibilities:Complete a comprehensive training program to prepare for responding to live customer issues.Handle incoming enquiries via emails, calls and chats in a professional...

  • Support Associate

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Quorum Business Solutions Full time

    Support AssociateLocation: Kuala Lumpur, Malaysia (South Tower, The Gardens)Model of Work: HybridAre you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? Then now is the time to join Quorum Software, a rapidly growing technology & professional services...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Concentrix Full time

    Job Title:Associate, Sales SupportJob DescriptionImagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.We are looking for an/a Associate, Sales Support to join our team. Today.We are Concentrix. We are dedicated to creating success for our clients, the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Concentrix Full time

    Job Title:Associate, Sales SupportJob DescriptionImagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.We are looking for an/a Associate, Sales Support to join our team. Today.We are Concentrix. We are dedicated to creating success for our clients, the...

  • Client Support

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Juno Markets Limited Full time

    Responsibilities:2. Understand client ensure they are answered or routed through the appropriate support channel.3. To analyze, create, and resolve issue faced by clients.4. Update our internal databases with information on technical issues, collect feedbacks & present report.5. Ensure all SLA are met accordingly.6. Follow up with client to ensure their...

  • Client Support

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Juno Markets Limited Full time

    Responsibilities:2. Understand client ensure they are answered or routed through the appropriate support channel.3. To analyze, create, and resolve issue faced by clients.4. Update our internal databases with information on technical issues, collect feedbacks & present report.5. Ensure all SLA are met accordingly.6. Follow up with client to ensure their...

  • Client Support

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Juno Markets Limited Full time

    Responsibilities:2. Understand client ensure they are answered or routed through the appropriate support channel.3. To analyze, create, and resolve issue faced by clients.4. Update our internal databases with information on technical issues, collect feedbacks & present report.5. Ensure all SLA are met accordingly.6. Follow up with client to ensure their...

  • Client Support

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Juno Markets Limited Full time

    Responsibilities:2. Understand client ensure they are answered or routed through the appropriate support channel.3. To analyze, create, and resolve issue faced by clients.4. Update our internal databases with information on technical issues, collect feedbacks & present report.5. Ensure all SLA are met accordingly.6. Follow up with client to ensure their...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Marsh Full time

    Marsh McLennan (MMC) is seeking candidates for the following position based in the Kuala Lumpur Shared Services Operations Office in Q Sentral:Client Support Executive - Contact Centre (Supporting Singapore)What can you expect?Be a part of a regional operational shared service centerInteract diverse colleagues and stakeholders from various line of business...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Marsh Full time

    Marsh McLennan (MMC) is seeking candidates for the following position based in the Kuala Lumpur Shared Services Operations Office in Q Sentral:Client Support Executive - Contact Centre (Supporting Singapore)What can you expect?Be a part of a regional operational shared service centerInteract diverse colleagues and stakeholders from various line of business...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    Are you ready to embark on an exciting journey with a rapidly expanding global business? We're on the lookout for a dedicated and experienced Client Support Officer to join our incredible team based in Malaysia. If you're passionate about nurturing a long-term career in this industry and possess the skills and enthusiasm we're seeking, we want to hear from...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Marsh Full time

    Hong Kong Contact Centre Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and works...