Client Support

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Juno Markets Limited Full time

Responsibilities:

2. Understand client ensure they are answered or routed through the appropriate support channel.

3. To analyze, create, and resolve issue faced by clients.

4. Update our internal databases with information on technical issues, collect feedbacks & present report.

5. Ensure all SLA are met accordingly.

6. Follow up with client to ensure their technical issues are resolved.

7. Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.

8. Provide a high level of professionalism and competent customer service.

9. Ensure high levels of client satisfaction.

10. Able to communicate effectively with customers in a friendly and polite manner following the processes.

11. Any other ad-hoc tasks when assigned from time to time.

What are we looking:

2. Good command in English.

3. Comfortable working with computers and multiple system.

4. With customer service experience from BPO/ Call Centre is preferable.

5. Able to start work immediately

What will you get:

Attractive salary package.
Yearly salary increase & performance bonus.
Health & Medical plan for employees.
Fast track career growth.
Opportunity to work in multicultural environment
Long Service Benefit

Salary:
From RM3,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Fixed shift
  • Monday to Friday

Supplemental pay types:

  • Yearly bonus

COVID-19 considerations:
Yes

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

  • Are you available immediately? if no, please provide your notice period.

Experience:

  • Customer service: 1 year (preferred)

Language:

  • Mandarin (preferred)
  • English (preferred)

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