Client Support Specialist

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

Are you ready to embark on an exciting journey with a rapidly expanding global business? We're on the lookout for a dedicated and experienced Client Support Officer to join our incredible team based in Malaysia.

If you're passionate about nurturing a long-term career in this industry and possess the skills and enthusiasm we're seeking, we want to hear from you

As our Client Support Officer, you'll play a crucial role in ensuring our clients receive top-notch service:

  • Identify the questions, concerns, and overall needs of our diverse customers around the world.
  • Provide accurate answers and innovative solutions to meet our customers' inquiries.
  • Address customer complaints with a compassionate and patient demeanour.
  • Redirect customers to the appropriate departments when necessary, ensuring a seamless experience.
  • Collaborate closely with our Support and Sales teams, as well as other departments, to guarantee our customers' overall satisfaction.
  • Follow our company's communication procedures, policies, and guidelines to maintain smooth operations.
  • Go the extra mile in every duty, making our customers' satisfaction your ultimate priority.

Requirements:

  • Exceptional written and verbal communication skills in both English and Chinese.
  • A talent for consistently providing exceptional customer service.
  • Strong problemsolving and critical thinking abilities.
  • A knack for multitasking, setting priorities, and meeting deadlines in a fastpaced business environment.
  • Meticulous attention to detail; your work is accurate, responsible, independent, and customeroriented.
  • An open, positive, and enthusiastic personality.
  • Confidence in navigating systems, including the Microsoft Office suite and CRMs.
  • Adaptability to change with a high tolerance for handling stressful situations.


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