Operational Risk

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world.

From our environmental initiatives to our community investments, we lead with values throughout our business.

To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement
Hybrid

The Opportunity


Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place.

We're looking for ambitious people who share our values and want to make every day better for people around the world.

If this sounds like you, and the career below sounds exciting, we'd like to hear from you

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit
  • You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
  • You thrive in teams, and enjoy getting things done together
  • You take ownership and build solutions, focusing on what matters
  • You do what is right, work with integrity and speak up
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

  • Knowledge of RCSA, Incident Reporting, Root Cause Analysis, Regulatory Reporting, and Insurance Products will be added advantage.
  • Tertiary qualification in Business, Finance, Risk Management, Accounting, Business Management, Statistics.
  • Minimum 5 years' experience in financial/operational risk management, product development or related area in the financial services industry.
  • Strong understanding of Operational risk issues and ability to provide constructive challenge to 1st line of defense in assessment of risk and its resolutions.
  • Ability to analyse data and make relevant observations and recommendations.
  • Good written and verbal communication skills
  • Excellent interpersonal skills

On the job you will:

  • Ensure that the Business Heads and Function Heads and relevant staff understand and accept their operational risk management responsibilities
  • Provide a central contact point and oversight over all controls required to effectively manage operational risk that arises from the endtoend processes
  • Challenge the completeness of risk identification, monitoring and assessment of the corresponding control activities required within the endtoend processes to identify and follow through the remediation by the 1st line of any significant deficiencies
  • Validate and challenge the first line risk identification and assessment of inherent and residual risks arising within the endtoend processes (RCSA)
  • Keep apprised of current and emerging risks which could potentially affect the company's business continuity risk profile
  • Enforce adherence to Business Continuity Management practices and controls, in line with BNM's BCM Guidelines.
  • Establish BCP strategy and provide advisory and guidance on business continuity planning/management.
  • Assist in the establishment of DR and BCP alternate sites.
  • Coordinate annual business continuity and disaster recovery testing incorporating call tree testing, disaster recover testing as well as rolling out appropriate business unit tabletop analysis.

Our commitment to you

  • Our mission; to be a part of making Decisions Easier and Lives Better
  • A leadership team dedicated to your growth and success
  • A bold ambition and set of goals to be a leader in driving transformation in our industry
  • Our best. Every day.

About Manulife and John Hancock


Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.

We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers.

At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion).

We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

**Manulife is an Equal Opportunity Employer

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