Risk Operation Specialist

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

Role:
Fraud Specialist

Timings:
Rotational Shifts (Permanent)

Industry:

BPO

Work Mode:
Work from office

Functional Area:
ITES /
BPO / Customer Service

Process:
Voice

Key Skills:
Analysis Risk Management Assessment of Risk Risk and Complaince risk management, Risk Functions

-
Minimum Skills to Hire:

Preferred Requirements

  • Proficiency in English and Multilingual is highly preferred (depends on the market assignment)
  • Fraud Manual Review, User Appeal and Trend Analysis operations experience is preferred
  • Strong analytical and research skills
  • Knowledge Ability to work in a fast and evolving environment with detailoriented focus.
  • Experience in Payment services and Fraud and Risk Operations is an added advantage.
  • Experience in Microsoft Office Suite is preferred
  • Preferably to have a typing speed of at least 40 words per minute

Responsibilities:

Responsibilities:

  • Focus on appeal cases received from business line, case received from customer with proof document will send through CMS system to team analyst to decide, if possible, to release user from blacklist.
  • Focus on completed transaction that being flagged with highrisk flag where cases will be sent to analysts for post manual review to evaluate if is a potential fraud. Case source included model, blacklist backtrack and so on.
  • According to different business line, the key element may differ. Analyst is required to understand the business model of every business line to make accurate risk evaluation. Post manual review is focused on user behaviour analysis where it is not only looking at single transaction.
  • Standard SOP will be provided with immediate action to share fraud trend instantly to fraud strategy team.
  • User analysis steps, actions and result will be included in SOP. At the same time, SOP will constantly update and amend to achieve high accurate case check.
  • Pending review is referring to transaction being hold for x hours during time of transacting. Those transaction will be sent to manual pending review for analysts to evaluate the risk level before accepting it.
  • Focus on handling customer escalation cases rejection reason check, user analysis and reply user with standard reply.
  • According to SOP, follow the action stated for relevant result including proactive whitelist, release user and document submission action
  • To complete the chargeback case within SLA/Preset time given, ensure all the representment documents are gathered correctly and match the case with chargeback reason.
  • Protect our ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions


  • Kuala Lumpur, Kuala Lumpur, Malaysia Emergent Risk International Full time

    Threat Monitoring Specialist - Kuala Lumpur, MalaysiaEmergent Risk International (ERI) is seeking to hire a full-time Threat Monitoring Specialist to be embedded on an annual contract with one of our multinational corporate clients in Kuala Lumpur, Malaysia.About US: ERI is a global risk and security intelligence advisory firm headquartered in the United...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Language Talent Solution Full time

    Position: Risk Operation SpecialistLocation: Kuala Lumpur, MalaysiaWorking hours: 24/7 rotational shift, 5 days a week (Mon-Sun)Salary package: RM 4000 (basic + allowance)Job Description: Focus on appeal cases received from business line, case received from customer with proof document will send through CMS system to team analyst to decide, if possible, to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Legend Tech Full time

    Who We Are:We are a world-class integrated trading platform established in 2017 that provides Futures trading and other services to more than 7 million users worldwide.With local trading service centers in different countries, we supports three languages: Chinese, Korean, and English. We aim to provide a professional, safe, and efficient platform that meets...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

    Role:Risk & ComplianceTimings:Rotational Shifts (Permanent)Industry:Accounting / FinanceWork Mode:Work from officeFunctional Area:Accounting / Tax / Company Secretary / AuditKey Skills: risk analyst skills- Minimum Qualifications:1-3 years of experience in fraud manual review, including the examination of user appeal documents, user analysis, and trend...

  • Risk Operations

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Net2source LLP Full time

    Position : Risk Operation Specialist Working Hour : 24/7 Shifting Schedule Market Support : English Working Location : KL Central (1st 3 days of training will at KCP)Nationality : MalaysianJob Scope: Focus on appeal cases received from business line, case received from customer with proof document will send through CMS system to team analyst to decide, if...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

    Role:Operations ManagerTimings:Rotational Shifts (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Trend Analysis Business research Local MalaysianEnglish FluentLocation:PJSalary: 3.3k MYR - 4.5 k MYRRotational shiftsMinimum Skills to Hire:Preferred RequirementsProficiency in English and...

  • Operational Risk

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia GrowthFn Full time

    Requirements:Acquired at least Degree Qualification.Able to work on 24/7 Shift schedule.Job Scope:Focus on appeal cases received from business line, case received from customer with proof document will send through CMS system to team analyst to decide, if possible, to release user from blacklist.Focus on completed transaction that being flagged with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TDCX MALAYSIA SDN. BHD Full time

    #BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMoreWhat is your mission? Experienced in handling AML/KYC....


  • Kuala Lumpur, Kuala Lumpur, Malaysia MUFG Investor Services Full time

    Company DescriptionExperience something Brilliantly Different with a career at MUFG Investor Services.Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking and fund financing.We're in 14 global...


  • Kuala Lumpur, Kuala Lumpur, Malaysia GrowthFn Full time

    Requirements:Acquired at least Degree Qualification.Able to work on 24/7 Shift schedule.Job Scope:Focus on appeal cases received from business line, case received from customer with proof document will send through CMS system to team analyst to decide, if possible, to release user from blacklist.Focus on completed transaction that being flagged with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Malaysia Full time

    | Risk Management | Entry Level | Non-Executive | Allianz Malaysia | Full-Time | PermanentDo you see change as an opportunity to shine?You'll responsible for identifying, assessing, and monitoring key risk areas faced by Allianz Malaysia Berhad (AMB) and Allianz General Insurance Company (AGIC). They are also tasked with implementing new risk initiatives...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    Develop, follow, and enhance risk management policies and procedures within the designated risk jurisdiction. Collaborate closely with the dealing and liquidity teams to effectively assess and manage operational risks. Serve as a technical liaison to stakeholders and various departments within the firm, providing clear and concise answers to complex queries....


  • Kuala Lumpur, Kuala Lumpur, Malaysia Axi Full time

    Operational Risk AnalystWho we are.**Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Language Talent Solutions Full time

    Job description Acquired at least Degree Qualification. Able to work on 24/7 Shift schedule.Job Scope Focus on appeal cases received from business line, case received from customer with proof document will send through CMS system to team analyst to decide, if possible, to release user from blacklist. Focus on completed transaction that being flagged with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia FNZ Group Full time

    Operational Risk ManagerSummary of Role PurposeThis position is located within our Malaysia office and has responsibility to perform Line 1 risk management duties and drive the day-to-day risk management activities of the APAC Business. The key objective of role is ensuring that the first line risk and compliance arrangements are run in an efficient,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Bank Islam Full time

    Req ID: 5787- Job Description:- SummaryTo assist and support Head of Shariah Risk Management in managing Shariah Non-Compliance Risk (SNCR) within the Group's integrated risk management framework. To ensure the Group is operating in line with the Bank Negara Malaysia's requirement as well as Shariah ruling issued by the Shariah Supervisory Councils.This...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Skill Quotient Full time

    Role: IT Governance, Risk and Compliance SpecialistClient: InsuranceWorking Mode: On SiteJob Type: 12 Months contract based. Renewable & Extendable.Job Location: Damansara/KLExperience: - 5 years' experience in IT GovernanceOpen for Local Malaysians OnlyJOB DESCRIPTION Enforces IT standards and IT Governance in Allianz Malaysia. Manage group reporting (GITD)...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Royal Bank Of Canada Full time

    Job Summary This individual will be responsible to provide independent and objective oversight of Operational Risk management supporting RBC segments and geographies, working with various stakeholders within the GRM Operational Risk function, First Line of Defence or across the broader Risk functions as necessary. The role entails execution of the core...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Royal Bank Of Canada Full time

    Job Summary This individual will be responsible to provide independent and objective oversight of Operational Risk management supporting RBC segments and geographies, working with various stakeholders within the GRM Operational Risk function, First Line of Defence or across the broader Risk functions as necessary. The role entails execution of the core...