![LIN & CHANG COSMETICS MALAYSIA SDN. BHD.](https://media.trabajo.org/img/noimg.jpg)
Customer Service Executive
1 week ago
Your Responsibilities
- Attend to all inquiries from multiple channels and ensure correct information is provided to all customers.
- Handling administrative support such as data entry, assist customers to keep track order, liaise with the courier service.
- Resolve problems by clarifying customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem.
Requirements:
- Minimum diploma or equivalent qualification with 1-2 years of Customer Service/Corporate Communications background.
- Fresh graduates are encouraged to apply. Training will be provided
- Proficient in English, Mandarin and Bahasa Malaysia.
- Require to communicate with mandarin speaking customers and HQ.
- Able to communicate effectively and professionally.
- Advanced analytical, problem-solving, negotiation skills.
- Hardworking, possess initiative, and a strong sense of responsibility.
- A good team player, team management, and team motivation.
Career Growth:
- Annual appraisal for increment and awards.
Pay:
RM2, RM3,500.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
Application Question(s):
- Ability to use MS Excel and Word
Education:
- Diploma/Advanced Diploma (preferred)
Experience:
Customer Care Specialist: 2 years (preferred)
Language:
- Mandarin (required)
- Bahasa (preferred)
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