Customer Service Executive

1 week ago


Mutiara Damansara, Malaysia LIN & CHANG COSMETICS MALAYSIA SDN. BHD. Full time

Your Responsibilities

  • Attend to all inquiries from multiple channels and ensure correct information is provided to all customers.
  • Handling administrative support such as data entry, assist customers to keep track order, liaise with the courier service.
  • Resolve problems by clarifying customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem.

Requirements:

  • Minimum diploma or equivalent qualification with 1-2 years of Customer Service/Corporate Communications background.
  • Fresh graduates are encouraged to apply. Training will be provided
  • Proficient in English, Mandarin and Bahasa Malaysia.
  • Require to communicate with mandarin speaking customers and HQ.
  • Able to communicate effectively and professionally.
  • Advanced analytical, problem-solving, negotiation skills.
  • Hardworking, possess initiative, and a strong sense of responsibility.
  • A good team player, team management, and team motivation.
11. 2 shifts; Morning 9 am-6 pm, afternoon 1 pm-10 pm, 5 days/week.

Career Growth:

  • Annual appraisal for increment and awards.

Pay:
RM2, RM3,500.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Parental leave

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Application Question(s):

  • Ability to use MS Excel and Word

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

Customer Care Specialist: 2 years (preferred)

Language:

  • Mandarin (required)
  • Bahasa (preferred)
Expected Start Date: 04/29/2024

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