Customer Service Executive
6 months ago
to assist our customers with technical problems when using our products and services. Resolving customer queries, recommending solutions and guiding product users through features and functionalities, also be familiar with help desk software and Microsoft Excel reporting tools.
**Responsibilities**:
- Identify customer needs and help customers with provided systems
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Follow up with customers to ensure their issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Update our internal databases with information about issues and useful discussions with customers
- Compiling reports on task given by daily, weekly and monthly
**Requirements and skills**:
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus (car and motorcycle insurance)
- Experience using help desk software and remote support tools
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
**Job Type**: Permanent
Pay: RM2,000.00 - RM2,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
- Yearly bonus
Application Question(s):
- How much your expected salary?
- How much your current salary?
- Willing to work at Damansara Perdana?
- Able to start Immediately?
- Have own transport?
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
- Administrative: 1 year (preferred)
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