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Clinical Case Manager

3 months ago

Puchong New Village, Malaysia Turning Point Integrated Wellness Sdn Bhd Full time

Purpose of the Job:


The primary role of this position is to provide high-quality and professional counselling and information support services to employees and dependents of client companies.

It is a permanent position, and the job holder will be based in the office.

Requirement and Qualification:

  • Minimum of a Master's Qualification as a Psychologist or a Counsellor
  • Registration with the MAHPC (Clinical Psychologist) or Lembaga Kaunsellor Malaysia
  • Minimum of 2 years of working clinical experience
  • Must be able to provide counselling within a shortterm framework

Primary Responsibilities:

  • To provide the first point of contact for employees accessing the ICAS EAP service via telephone counselling or live chat.
  • To provide all the services to which the caller is entitled in a professional and respectful manner and to standards agreed with the Clinical Manager.
  • To accurately capture all information on the database pertinent to the clinical management of the case.
  • When required, to case manage clinical cases to ensure that structured counselling is provided by the ICAS affiliate network.
  • To adhere to all clinical protocols, standards, and procedures as laid out by the Clinical Manager.
  • To adhere to the operational standards as set out by Clinical Manager.
  • To provide critical incident intake, support, and case management.
  • Be able to deliver structured counselling services via telephonic or video chat means.

Skills and Attributes:

  • Computer literacy & ability to type fast.
  • Ability to effectively merge Clinical and Employee Assistance Program focus.
  • Client service orientation.
  • Articulate.
  • Good telephone manner and ability to provide telephonic therapy.
  • Good Clinical understanding and ability to manage risk.
  • Good time management ability.
  • Ability to work within a team.
  • Ability to work well under pressure.
  • Business and commercial awareness.
  • High attention to detail.
This information is classified as PUBLIC and therefore may be freely shared with all parties

GENERAL

Counselling and Learning & Development:

  • Provide counselling and psychotherapy to EAP & community clients.
  • Provide Psychological assessment & reports.
  • Deliver talks/training/workshop
  • Crisis support/onsite support
  • Ad hoc requests within the realm of your expertise as a clinical psychologists/Registered Counsellor.

Pay:
RM3, RM4,000.00 per month

Benefits:

  • Maternity leave
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Application Question(s):

  • Open to background check
  • State you expected remuneration

License/Certification:

  • Registration with the MAHPC (Clinical Psychologist) (required)