Clinical Case Manager
5 months ago
Purpose of the Job:
The primary role of this position is to provide high-quality and professional counselling and information support services to employees and dependents of client companies. It is a permanent position, and the job holder will be based in the office.
Requirement and Qualification:
- Minimum of a Master’s Qualification as a Psychologist or a Counsellor
- Registration with the MAHPC (Clinical Psychologist) or Lembaga Kaunsellor Malaysia
- Minimum of 2 years of working clinical experience
- Must be able to provide counselling within a short-term framework
Primary Responsibilities:
- To provide the first point of contact for employees accessing the ICAS EAP service via telephone counselling or live chat.
- To provide all the services to which the caller is entitled in a professional and respectful manner and to standards agreed with the Clinical Manager.
- To accurately capture all information on the database pertinent to the clinical management of the case.
- When required, to case manage clinical cases to ensure that structured counselling is provided by the ICAS affiliate network.
- To adhere to all clinical protocols, standards, and procedures as laid out by the Clinical Manager.
- To adhere to the operational standards as set out by Clinical Manager.
- To provide critical incident intake, support, and case management.
- Be able to deliver structured counselling services via telephonic or video chat means.
Skills and Attributes:
- Computer literacy & ability to type fast.
- Ability to effectively merge Clinical and Employee Assistance Program focus.
- Client service orientation.
- Articulate.
- Good telephone manner and ability to provide telephonic therapy.
- Good Clinical understanding and ability to manage risk.
- Good time management ability.
- Ability to work within a team.
- Ability to work well under pressure.
- Business and commercial awareness.
- High attention to detail.
This information is classified as PUBLIC and therefore may be freely shared with all parties
GENERAL
Counselling and Learning & Development:
- Provide counselling and psychotherapy to EAP & community clients.
- Provide Psychological assessment & reports.
- Deliver talks/training/workshop
- Crisis support/onsite support
- Ad hoc requests within the realm of your expertise as a clinical psychologists/Registered Counsellor.
Pay: RM3,500.00 - RM4,000.00 per month
**Benefits**:
- Maternity leave
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Application Question(s):
- Open to background check
- State you expected remuneration
License/Certification:
- Registration with the MAHPC (Clinical Psychologist) (required)
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