Clinical Operations Coordinator

1 week ago


Puchong New Village, Malaysia J-Recruit Recruitment Agency Full time

Clinic Admin Executive Job Description


This is an exciting opportunity to join our team at J-Recruit Recruitment Agency as a Clinic Admin Executive. In this role, you will be responsible for providing exceptional patient care and administrative support to our clinic team.


Key Responsibilities:



  • Provide excellent customer service to patients and visitors, ensuring a positive experience at our clinic.
  • Manage patient appointments and schedules, ensuring efficient use of clinic resources.
  • Maintain accurate and up-to-date patient database and medical records, adhering to confidentiality and privacy policies.
  • Process patient registrations and collect relevant information, ensuring compliance with clinic procedures.
  • Respond to patient inquiries regarding services, prices, and availability, providing clear and concise information.
  • Handle phone calls and redirect as necessary, ensuring timely and effective communication.
  • Maintain a clean and organized clinic reception area and ensure compliance with clinic requirements.
  • Collaborate with doctors, nurses, and other staff to ensure smooth clinic operations and effective communication.
  • Process payments and perform other administrative tasks as required.
  • Develop and maintain a positive and professional relationship with customers and company teams.
  • Participate in marketing and branding activities organized by the Management.
  • Perform other ad-hoc duties as assigned by the Management.

Requirements:



  • Minimum SPM level required.
  • 1-3 years of related clinic assistant or customer service experience preferred.
  • Experience in a similar customer role, ideally in a medical setting.
  • Ability to handle confidential information in a discreet manner.
  • Comfortable working with patients of all ages and backgrounds.
  • Exceptional multitasking and organizational skills.
  • Knowledge of medical terminology and procedures is a plus.
  • Fluent in Mandarin.

Join us at J-Recruit Recruitment Agency and be a part of our dynamic team



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