Clinical Operations Coordinator
1 week ago
Clinic Admin Executive Job Description
This is an exciting opportunity to join our team at J-Recruit Recruitment Agency as a Clinic Admin Executive. In this role, you will be responsible for providing exceptional patient care and administrative support to our clinic team.
Key Responsibilities:
- Provide excellent customer service to patients and visitors, ensuring a positive experience at our clinic.
- Manage patient appointments and schedules, ensuring efficient use of clinic resources.
- Maintain accurate and up-to-date patient database and medical records, adhering to confidentiality and privacy policies.
- Process patient registrations and collect relevant information, ensuring compliance with clinic procedures.
- Respond to patient inquiries regarding services, prices, and availability, providing clear and concise information.
- Handle phone calls and redirect as necessary, ensuring timely and effective communication.
- Maintain a clean and organized clinic reception area and ensure compliance with clinic requirements.
- Collaborate with doctors, nurses, and other staff to ensure smooth clinic operations and effective communication.
- Process payments and perform other administrative tasks as required.
- Develop and maintain a positive and professional relationship with customers and company teams.
- Participate in marketing and branding activities organized by the Management.
- Perform other ad-hoc duties as assigned by the Management.
Requirements:
- Minimum SPM level required.
- 1-3 years of related clinic assistant or customer service experience preferred.
- Experience in a similar customer role, ideally in a medical setting.
- Ability to handle confidential information in a discreet manner.
- Comfortable working with patients of all ages and backgrounds.
- Exceptional multitasking and organizational skills.
- Knowledge of medical terminology and procedures is a plus.
- Fluent in Mandarin.
Join us at J-Recruit Recruitment Agency and be a part of our dynamic team
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