Aggregator Operations Specialist

2 weeks ago


Shah Alam, Selangor, Malaysia ManpowerGroup Full time

Qualifications

Skills & Competencies

  • Bachelor's degree in Business, Marketing, Operations, or a related field.
  • Experience with CMS & eCommerce Platforms
  • Working in or closely with ecommerce/commerce operations
  • Digital Merchandising
  • Experience in project management with the ability to prioritise and manage multiple tasks simultaneously.
  • Excellent communication skills to effectively interact with internal teams, external partners, and franchisees.
  • Analytical mindset to interpret data, communicate insights and make informed decisions.
  • Experience in the QSR industry, digital operations, or aggregator platforms is a plus.
  • Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.

Responsibilities

Menu Alignment and Execution:

  • Organise, brief, and execute menu updates and oversee the integration of the products/services with aggregator platforms.
  • Ensure accurate and timely implementation of menu changes across aggregator platforms.
  • Coordinate with internal teams to ensure seamless operations, including menu updates, pricing, promotions, and inventory management.

Order Failure Reduction:

  • Routine communication of order errors and error mitigation strategies, tailored to franchisee and instore team members.
  • Address and resolve operational issues that arise with aggregator platforms, such as order failure, product code error, technical glitches, and customer complaints.

Onboarding Process Management:

  • Help coordinate the onboarding process across all platforms, engaging both internal and external integration and onboarding teams.
  • Collaborate with Account Management to complete the onboarding process by providing all relevant store details.
  • Communicate with stores, and support postonboarding as needed.
  • Aggregator Operations and campaign/offer set up.
  • Field and address Aggregator requests and inquiries from stores.

Job Types:
Full-time, Permanent

Pay:
RM5, RM6,000.00 per month

Schedule:

  • Day shift
  • Monday to Friday

Education:

  • Bachelor's (preferred)

Experience:

  • CMS: 1 year (required)
- e
Commerce Platforms: 1 year (required)
Digital Merchandising: 1 year (preferred)
Project Management: 1 year (preferred)

  • QSR industry: 1 year (preferred)
Digital Operations: 1 year (preferred)

  • Aggregator platforms: 1 year (preferred)
Microsoft Office Suite: 1 year (preferred)

  • Excel and PowerPoint: 1 year (preferred)


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