Manager, Business Support

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Malaysia Airline Full time

Job Title:

  • Manager, Business Support

Reports To:

  • Head, Transformation and Capability

Position Summary:

Key Accountability:

  • Provide management with vendor performance packages of active suppliers to maintain current approval and/or to take up nonperformance to airframe/engine/system manufacturers for remedial actions on a regular basis.
  • Review all existing Malaysia Airlines contracts, identifying all terms and conditions, service levels, remedies, etc.
  • Act as the primary point of contact for all supplier management, contract management, and governmentrelated processes.
  • Develop and maintain relationships with vendors/suppliers and serve as the singular point of contact for matters concerning contracts.
  • Manage and maintain records for correspondence and documentation related to established contracts and those in progress.
  • Coordinate regular meetings (quarterly, halfyearly, yearly) with suppliers based on their performance to review service levels and to map out continuous improvement plans.
  • Support the Transformation program of the organisation as a whole.
  • Provide crossfunctional supports and integration with Group Procurement and Legal to enable the most costeffective procurement process being implemented in compliance with the governance process.
  • Develop strategic procurement policy for engineering maintenance department.
  • Monitor contracts and move forward with closeout, extension, or renewal according to what's best for the company.
  • Solve any contractrelated problems that may arise with other parties and internally with the company itself.

Qualifications & Working Experience:

  • Diploma or Bachelors degree / Professional Certification in Aviation Management, Engineering, Business Administration, Finance or relevant field.
  • 7 years with at least 3 years of experience in Aviation Industry (MRO)

Area of Experience:

  • Knowledge of contract management and business support processes
  • Knowledge of the aviation industry operations and support systems
  • Knowledge in supply chain management
  • Highly competent in English as a business language.

Personality Traits:

  • Selfmotivated.
  • Empathy and listening skills
  • Collaboration and project management
  • Speed, flexibility, and agility
  • Good organisation skills, time management abilities and problemsolving skill
  • Strong commercial and business acumen


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