Specialist - Technical Support (Cantonese - Hong

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Scicom Full time

Responsibilities of the Role:

  • Assist customer and field engineers by diagnosing problems and providing resolution for technical or servicerelated issues.
  • Troubleshooting to identify hardware or software products that are defective.
  • Advice & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
  • Provides input on recurring customer problems and shares that information with either technical team members when relevant.
  • Work with the TAM Teams to monitor and track issues to ensure accurate resolution.

Requirements for the Role:

  • Diploma/Degree in IT related disciplines.
  • Good command of spoken and written English and
    Mandarin/ Cantonese.
  • Minimum of 2 years experience in a similar position.
  • Contact centre experience is an advantage.
  • Possess initiative, able to work independently and as a team.
  • Dynamic, highly motivated and a resultoriented team player with good interpersonal skills.
  • Contact Centre Operating Days/Hours : Monday
  • Friday, 8.30am 8.00pm
  • 5 day week; off days based on roster.
  • Fresh graduates fluent in
    Mandarin /Cantonese are encouraged to apply.

Attractive Package:

  • Attractive Salary (RM 4,000
  • RM 6,000)
  • Language Allowance (
    selected desk)
  • Shift allowance (
    selected desks)
  • Overtime (
    selected desks)
  • Performance related bonus on a quarterly basis for confirmed staff
  • 15 days Annual Leave
  • 14 days Medical Leave
  • Medical and hospitalization insurance coverage


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